Troubleshooting

This troubleshooting guide is only meant to assist, with a goal of possibly saving you a service call or at least knowing what may be the problem. We are not responsible for any damages to your heating or cooling equipment. Never attempt to do something you do not feel comfortable performing, that's what we are here for. Call us at (920) 734-1436 or email [email protected] for assistance.

Problem

My A/C not cooling, a lot of condensation on ducts by furnace.

Possible Cause:

This is either a refrigerant or a air filter issue. Check your air filter, if it is not dirty you are most likely low on refrigerant. What is happening is above the furnace, the air conditioner coil sits that cools down the air. The reaction is not balanced and causing ice to form on the coil and grow. Usually this is paired with poor cooling performance around the home. Turn off the air conditioner right away and leave on the furnace blower to try to thaw out the ice. We need a thawed system before we get there.

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