Troubleshooting

IMPORTANT: This troubleshooting guide is only meant to assist, with a goal of possibly saving you a service call or at least knowing what may be the problem. We are not responsible for any damages to your heating or cooling equipment. Never attempt to do something you do not feel comfortable performing, that's what we are here for. Call us at (920) 734-1436 or email [email protected] for assistance.

Problem

My Furnace tries to start up, but the flame only stays on for a few seconds then stops. It keeps doing this!

Possible Cause(s):

It sounds to us as you are experiencing a problem with your flame sensor not reading properly. There is a rod that sticks in the last burner of the furnace, and it needs to see a flame signal for your furnace to operate. Over time this sensor gets covered and needs regular cleaning, which is why we strongly recommend furnace tune-ups annually (as this is cleaned at time of tune-ups). This is something you can try to clean it yourself (there are youtube videos available on this) but do not use abrasive material like sand paper.

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