Customer Sign In • ⚪Call Tracker

The Good Guys Heating and Cooling -- 920-734-1436, Hours: 8AM to 4:30PM, 24/7 Emergency Service.

The current cellcom outage is causing major disruptions for our team to communicate. If you're trying to reach person at our company it is best to call our main number 920-734-1436. We apologize for this inconvenience and unfortunately it is out of our control while they rebuild their servers from a cyber attack.

Live Call Status

Awaiting a Service Tech Today? This will show you where your call is through our system, live! All we need is a phone number that is on your account. This works for Tune-Up calls as well as Service Calls. You can also see when the tech opens the job how far away the vehicle is from your home with live graphical/audible updates.

This system does not show status of Installations.

In our system: Your call information is in our system within the next week.

In today's schedule: We are planning on getting there today. If there is extreme heat we may have your appointment in today's schedule but may not be able to get to it, but we are for sure trying!

Assigned to tech: There still could be some calls in front of yours but we have assigned the tech who is taking it. This is automatic for tune-ups as they are set with someone when booking.

Dispatched to tech: We have sent the information about your call over to our technician. They still may be finishing up their prior call, but you should expect them to be reaching out to you probably within the next 15-30 minutes (could be longer)

Job Opened: The technician is done with all prior jobs and is ready to now take yours. You should be receiving a call or contact any minute now and they should be heading your way. Check above map to see where they are in reference to your home.

Job Closed: The job has been closed out. Everything that is needed to be done on today's visit should be completed. If you have any questions or concerns please reach out to us at the office!

The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

Employee: Office Email | Payroll Login | Sales Login | ServiceDesk | System Status