We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 54 minutes ago.
Ronald in Appleton on 05/30/25
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Ronald said: Dilan was friendly & efficient

Posted 1 hours ago.
Matt in Appleton on 05/30/25
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Posted 3 hours ago.
Chuck & Karen in Menasha on 05/30/25
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Chuck & Karen said: As usual Matt was a total gentlemen and was a positive representative for The Good Guys. Thank you Matt for another fine service.

Posted 21 hours ago.
Andy in Appleton on 05/29/25
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Andy said: Can we please get a quote for a replacement A/C unit comparable to what we have now?

Company Response: Sure thing I'll have someone reach out to you. -DC

Posted 27 hours ago.
Dan & Toni in Greenville on 05/29/25
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Posted 27 hours ago.
Anna in Little Chute on 05/29/25
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Anna said: Everything is excellent.

Posted 2 days ago.
Gary & Paula in Appleton on 05/28/25
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Posted 2 days ago.
Brian & Sharon in Hortonville on 05/28/25
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Brian & Sharon said: Josh was friendly and professional. He did a good job in a timely fashion and explained everything to us. Would be happy to have Josh as our tech again.

Posted 5 days ago.
Rita in Appleton on 05/25/25
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Rita said: I give a 5 plus to Eric who serviced my furnace and air conditioner. He had outstanding customer service skills . He is a great assist to your company . Give him a raise and hire more like him . You are lucky to have him on your staff .

Posted 7 days ago.
Matt in Appleton on 05/23/25
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Posted 8 days ago.
Jim in Appleton on 05/22/25
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Jim said: Dilan is the service tech who came to my home today to do a Air Conditioner tune up. Dilan arrived promptly and did a thorough and complete check of my a/c system. Dilan was friendly, informative and professional. I would highly recommend Dilan .

Posted 9 days ago.
Fred & Jill in Appleton on 05/21/25
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Fred & Jill said: James said the Air Conditioner will be checked at a future date.

No concerns here.

Posted 11 days ago.
Roger in Combined Locks on 05/19/25
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Roger said: I appreciate James’ character and his knowledge and workmanship. I look forward to having him continue servicing our HVAC equipment. I have to say that I was not expecting my furnace heat exchanger to go bad in just 12 years. Our previous furnace lasted over twice that long.

Posted 11 days ago.
David & Mary in Appleton on 05/19/25
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David & Mary said: You Guys make it look so easy.... thanks

Posted 12 days ago.
Christine in Little Chute on 05/18/25
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Christine said: Eric was great!! He quickly found the problem and took care of it. He was friendly and knowledgeable. We were very happy with the results. Chris and Jane

Posted 14 days ago.
Craig in Shiocton on 05/16/25
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Craig said: The tech was fun to talk with. Very nice person.

Posted 15 days ago.
Bob & Vicki in Appleton on 05/15/25
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Bob & Vicki said: James did a great job in checking and testing why my system was low on refrigerant. Added what was needed and air conditioner back working as it should. Just slightly disappointed he could not find the cause for low refrigerant. Always like to know the reason for air conditioner not working properly.

Company Response: Finding the source for low refrigerant can be very hard especially if the leak is slow. We have options but they are costs involved as we need to make return trips and trace stuff, like UV reactive dye. There are so many joints that can be the source, and even if we find the source it doesn't mean a fix is going to be cheap. It's really a catch 22 situation.

Posted 15 days ago.
John in Neenah on 05/15/25
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John said: Matt did a great job as always. A real gentleman. Always very respectful of our property. I will always request Matt.

Posted 16 days ago.
Sandy in Appleton on 05/14/25
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Posted 18 days ago.
Luke in Appleton on 05/12/25
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Posted 18 days ago.
Jon in Neenah on 05/12/25
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Jon said: James was friendly and willing to help me better understand the heating and AC systems that I currently have in place. I'd be happy to work with him again in the future.

Posted 18 days ago.
Christian in Appleton on 05/12/25
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Christian said: The technician that came over was by far the best! He did such a great job and was friendly, explained everything and you could tell he cared, thank you!

Posted 21 days ago.
Anthony in Neenah on 05/09/25
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Anthony said: Evan is great. Well informed and easy to understand.

Posted 22 days ago.
Michael in Greenville on 05/08/25
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Posted 22 days ago.
Denise & Ronald in Fremont on 05/08/25
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Denise & Ronald said: Evan always professional & friendly. Thank you.