We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 8 hours ago.
Ray in Appleton on 11/15/24
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Ray said: Eric was courteous and explained each step of the process.

Posted 8 hours ago.
Jim in Appleton on 11/15/24
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Jim said: Our service was great! Freindly, efficent and on time...thank you !

Posted 10 hours ago.
Steve in Appleton on 11/15/24
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Posted 11 hours ago.
Becky in Appleton on 11/15/24
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Becky said: he was very nice did a great job

Posted 28 hours ago.
Jack & Julie in Menasha on 11/14/24
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Posted 29 hours ago.
Chris in Appleton on 11/14/24
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Posted 31 hours ago.
Daniel in Appleton on 11/14/24
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Daniel said: Eric was great. He was friendly and courteous. He also enjoyed all our Packer "stuff". Thank you, Eric.

Posted 1 days ago.
James in Appleton on 11/14/24
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James said: Matt was excellent for my first boiler tune up experience. He made sure to take the time to walk me through all the important things and made sure I understood everything I needed to know. He also let me know that The Good Guys also offer A/C estimates/installation, which is a project I have been wanting to start. I appreciate the excellent service!

Posted 1 days ago.
Rick in Appleton on 11/14/24
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Rick said: Josh was very informative about how the furnace works and did a thorough job of servicing it.

Posted 2 days ago.
Scott in Appleton on 11/13/24
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Scott said: As always another great experience. Matt was on time, professional and explained everything that needed done. Thank you very much.

Posted 2 days ago.
Audrey in Neenah on 11/13/24
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Posted 2 days ago.
Tim & Denise in Appleton on 11/13/24
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Tim & Denise said: Our technician was efficient, respectful and friendly. Great guy!

Posted 3 days ago.
Chris in Neenah on 11/12/24
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Posted 3 days ago.
Sylvia & Mike in Kaukauna on 11/12/24
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Sylvia & Mike said: James arrived on time, was friendly and polite and found his way to basement, completed the maintenance checkup fairly fast, had no concerns, processed payment and on his way to next appointment. Never had any problems with any technician/company throughout the years. Happy and satisfied with choice of furnace which runs great and always excellent customer service (if needed) and easy use of website/payment option. Your company can always be recommended.

Posted 3 days ago.
Gene & Julie in Neenah on 11/12/24
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Gene & Julie said: Eric did an excellent job of servicing our furnace. He was extremely knowledgeable and made some great suggestions to improve our heating system, and save money. We are long term customers, and your employees are the reason we keep coming back to you. We also worked with Steve to estimate and Andy to install a Fresh Air intake system. Again great experience…. Great examples of Customer Service at its finest!!!!

Posted 3 days ago.
Matthew in Neenah on 11/12/24
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Posted 4 days ago.
Amber in Appleton on 11/12/24
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Amber said: Evan was great! Very courteous and professional. Fast and efficient. We appreciate Evan and The Good Guys!

Posted 4 days ago.
Bruce in Appleton on 11/11/24
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Bruce said: Really appreciated Dilan today. Approachable, communicative, knowledgeable, and efficient! Would like someone to contact us regarding an estimate to remove an old oil tank from our basement crawl space. Thank you. Bruce

Posted 4 days ago.
Eugene in Appleton on 11/11/24
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Posted 7 days ago.
Barry in Hortonville on 11/08/24
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Barry said: Josh did a great job! He had valuable insight on the condition of our 20yr old furnace and was able to discuss some concerns I had about our HVAC system.

Posted 7 days ago.
Abagail & Kevin in Neenah on 11/08/24
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Abagail & Kevin said: Every technician we’ve experienced has been polite, punctual and professional.

Posted 8 days ago.
Jeff & Vicki in Appleton on 11/07/24
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Jeff & Vicki said: Eric was great and very knowledgeable. Called and was able to come earlier than expected which was great. Answered all my questions.

Posted 8 days ago.
Pat in Appleton on 11/07/24
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Pat said: Very professional and made me feel at ease and believe he is someone I could trust.

Posted 8 days ago.
Krystyna in Appleton on 11/07/24
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Krystyna said: Erik is always amazing at customer service. Very knowledgeable. Always prompt.

Posted 9 days ago.
Tim & Kelly in Appleton on 11/06/24
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