We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 10 hours ago.
Jerry in Appleton on 06/09/26
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Jerry said: We have to give Eric all 5's because of his thoroughness and upfront explanations on the tests that he runs. We agreed to a new Hard Start Kit for the AC because of his personal experience with it for his own home.

Posted 29 hours ago.
Beth in Appleton on 06/08/26
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Beth said: Communication and customer service were terrific! Super courteous service person, I really appreciated his insights and timeliness. thanks!

Posted 31 hours ago.
Vince in Appleton on 06/08/26
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Vince said: Eric is like a friend that takes care of our heating and cooling systems.

Posted 31 hours ago.
Katelyn in Appleton on 06/08/26
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Posted 32 hours ago.
Nicole in Appleton on 06/08/26
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Nicole said: The service call today was prompt and professional. Having the AC problem diagnosed and fixed so quickly was such a relief. Dilan saved the day.

Posted 1 days ago.
Mary in Appleton on 06/08/26
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Mary said: Eric spent quite a bit of time reviewing/explaining what he was doing. He was very helpful and thorough, and offered sound suggestions to prolong the life of my AC unit. He was very personable and professional.

Posted 2 days ago.
Tammy in Appleton on 06/08/26
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Tammy said: Awesome job for me as usual. Thank you!

Posted 2 days ago.
Delores & Erwin in Appleton on 06/07/26
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Delores & Erwin said:
Evan was very professional and was very knowledgeable. I loss my husband a few months ago, so I had some questions and he help me thru them.

Posted 4 days ago.
Rachel in Appleton on 06/05/26
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Posted 4 days ago.
Bill in Neenah on 06/05/26
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Bill said: Thank you!

Posted 4 days ago.
Judy & Warren in Appleton on 06/05/26
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Judy & Warren said: AS ALWAYS EVERYTHING WENT VERY WELL. aBLE TO COME EARLIER THAN EXPECTED.
eRIC IS GREAT AT EXPLAINING EVERYTHING THAT WAS DONE. ANOTHER JOB DONE AND SATISFIED WITH. nEXT TIME WILL BE THIS FALL FOR FURNACE INSPECTION.

Posted 5 days ago.
Lynn in Appleton on 06/04/26
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Lynn said: Very friendly guy.

Posted 5 days ago.
Michael in Appleton on 06/04/26
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Michael said: It was great meeting Andre today and he did a great job.

Posted 5 days ago.
James in Hortonville on 06/04/26
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James said: Josh does great work. He's the best !

Posted 5 days ago.
Jay in Appleton on 06/04/26
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Jay said: Eric is the consummate professional. He has been here several times and he does an excellent job answering my questions. I will definitely go to the Good Guys for my future heating and cooling needs

Posted 6 days ago.
David in Neenah on 06/03/26
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David said: Our appointment was originally scheduled for 2:30 p.m. I got a call that the technician was running behind by about 45 minutes and was asked if that was a problem for me. It was not. I really appreciated the call and the heads-up. Eric arrived shortly before 3:00. Well done.

Posted 6 days ago.
Joel & Kim in Menasha on 06/03/26
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Joel & Kim said: Eric was great! Appreciated him calling before coming early, no issues at all.

Posted 6 days ago.
Casey in Kaukauna on 06/03/26
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Casey said: Great work!

Posted 6 days ago.
Jillian in Appleton on 06/03/26
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Jillian said: Always have a good experience with the Good Guys. Techs are always very friendly and knowledgeable and do good work.Thank you.

Posted 7 days ago.
Marie in Appleton on 06/02/26
Verified Customer

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Marie said: James was a very personable man. Very professional. And very thorough.

Posted 11 days ago.
Scott in Appleton on 05/29/26
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Scott said: Dilan is great!! Very knowledgeable and answers all my questions.

Posted 12 days ago.
Steve & Ann in Appleton on 05/28/26
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Steve & Ann said: Evan was very professional, efficient, knowledgeable and friendly. He was great.

Posted 13 days ago.
Pat in Neenah on 05/27/26
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Posted 13 days ago.
Shari in Menasha on 05/27/26
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Posted 14 days ago.
Sally in Hortonville on 05/26/26
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Sally said: Excellent work and customer service as usual from Eric