We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 9 hours ago.
Kim in Kimberly on 08/21/25
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Kim said: All went very well with my service of furnace and air conditioner. Eric is very efficient, courteous, personable, and I request him every year for my tune-ups. He even had stickers for my grandkids who were with me.

Posted 19 hours ago.
Mike & Betty in Appleton on 08/21/25
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Posted 2 days ago.
William & Patricia in Menasha on 08/20/25
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Posted 2 days ago.
Lori in Hortonville on 08/20/25
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Lori said: Eric was awesome as usual. Very thorough going thru everything. Love you guys!

Posted 2 days ago.
Anthony & Teresa in Appleton on 08/20/25
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Anthony & Teresa said: On time, very professional.

Posted 2 days ago.
Glenn & Sharon in Appleton on 08/19/25
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Glenn & Sharon said: Evan was very professional in his approach to the work needed.

Posted 3 days ago.
Cherie in Appleton on 08/19/25
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Cherie said: We have never been disappointed by The Good Guys! Eric is knowledgeable and thorough. If there are any issues with any of the equipment, Eric explains, not only the concern, but also next steps. We definitely trust his professional judgment.

We are extremely pleased and will continue to call The Good Guys in the future!

Posted 3 days ago.
Dan & Diane in Appleton on 08/19/25
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Dan & Diane said: Eric was very informative.

Posted 3 days ago.
David in Appleton on 08/19/25
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Posted 3 days ago.
Ryan in Appleton on 08/19/25
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Ryan said: Very good to work with. Happy with the service.

Posted 4 days ago.
Jon in Neenah on 08/18/25
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Jon said: Appreciate the work that Evan did.

Posted 4 days ago.
Robert & Susie in Neenah on 08/18/25
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Posted 7 days ago.
John in Oshkosh on 08/15/25
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John said: Evan continues to exceed all my expectations and does a superior job in every respect. This is Evan's third visit to my home and has always been very polite, courteous and willing to take the time to answer all my questions completely. The Good Guys should be proud to have such a wonderful technician as Evan. He's great!

Posted 7 days ago.
Jennifer in Appleton on 08/15/25
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Jennifer said: The service appointment went great, Dilan was early (after calling to check), had prepared in advance by reviewing the file to see what work had been done in May (so being careful with my money). He's really pleasant to work with - he explains everything so to be on the same page.

The Good Guys have always been great to work with, whether a major purchase or maintenance. Ten stars all around.

Thank you for the great service.

Posted 7 days ago.
Peter & Jane in Neenah on 08/15/25
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Peter & Jane said: Thank you again for great service. We keep coming back and are happy each time.

Posted 7 days ago.
Ken & Melissa in Appleton on 08/14/25
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Posted 7 days ago.
Marjorie in Appleton on 08/14/25
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Marjorie said: Great person, did a great job! Very friendly. He can be my person
each time. Thank you 😊

Posted 7 days ago.
Patrick in Hortonville on 08/14/25
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Posted 8 days ago.
Christine in Appleton on 08/14/25
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Christine said: Eric is the best! He is professional and yet can explain so many things in easy to understand language. He is super friendly and is always willing to chat while he works. He gets the job done in a very reasonable amount of time and lets me know what he’s up to next. I appreciate him and his work ethic.

Posted 8 days ago.
Kathryn in Appleton on 08/13/25
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Kathryn said: Eric was very professional and efficient at doing his assigned work. He discussed other options with me and gave sound information when asked questions. Thank you for your service.

Posted 9 days ago.
Scott in Appleton on 08/13/25
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Posted 9 days ago.
Lee in Appleton on 08/13/25
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Lee said: Josh did a great job on the maintenace of our unit.

Posted 10 days ago.
John & Judith in Hilbert on 08/12/25
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John & Judith said: As always top shelf service and explanation of what the conditioning unit needs to operate efficiently.
When we need to replace our 20 yr old unit, Good Guys will be our go-to company.

Posted 11 days ago.
Douglas & Susan in Greenville on 08/11/25
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Douglas & Susan said: If my memory is correct... Jeff used to do our servicing... I see he is now SM... great. Thanks for taking care of us these many years... over thirty I guess. Duggers.... a big fan...and Nons, spouse of 67 years.

Posted 14 days ago.
Mark in Appleton on 08/08/25
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