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This cold weather has caused a large increase in emergency work. We are doing our best to get to as many as we can.

We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Overall / Last
Total Reviews: 4318
Last Review: 12/06/25 9:15 am
From: ED in APPLETON
Last Overall: 4 Stars.
Average Ratings
Overall: 4.97 stars.
Timeliness: 4.96 stars.
Quality: 4.97 stars.
Value: 4.94 stars.
Most Reviewed
🥇 APPLETON (2221)
🥈 NEENAH (601)
🥉 MENASHA (384)
👍 GREENVILLE (253)

Recent Reviews

Posted 13 hours ago.
Ed in Appleton on 12/06/25
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Posted 33 hours ago.
Jake in Appleton on 12/05/25
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Jake said: Did a great job and answered all my questions.
Posted 2 days ago.
Dave in Appleton on 12/04/25
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Posted 2 days ago.
Tracy in Appleton on 12/04/25
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Tracy said: I’ve used you all for years my only complaint is that he didn’t use covers over his wet dirty boots and when he was done he went to his truck for over 10 minutes before coming back with my paperwork. Just didn’t seem right. It’s the first time I had this technician
Company Response: Tracy thank you so much for the input on this. He should be using covers and I'm surprised he didn't. We'll make sure that doesn't happen again. The 10 minutes before coming back, I'm not sure if he was entering your information into our system, or he could be helping another technician.
Posted 2 days ago.
Thomas in Appleton on 12/04/25
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Thomas said: Dilan arrived on time and did everything needed. He communicated results very well and gave advise for future. He did a great job. Will look forward to next time.
Posted 3 days ago.
Al in Appleton on 12/04/25
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Al said: Eric does a great job & provides great information
Posted 3 days ago.
Wanda in Hortonville on 12/03/25
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Posted 3 days ago.
Aaron & Magdalene in Appleton on 12/03/25
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Aaron & Magdalene said: Josh was very friendly and did a great job!! Thanks for the great service!
Posted 3 days ago.
Richard in Neenah on 12/03/25
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Richard said: Technician was on time,very friendly and answered any questions I had.
Posted 5 days ago.
Larry in Appleton on 12/01/25
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Posted 5 days ago.
Dennis & Kristine in Appleton on 12/01/25
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Dennis & Kristine said: Goes over and above what I would expect from a service guy!
Posted 7 days ago.
Joe in Appleton on 11/30/25
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Posted 12 days ago.
Mary in Neenah on 11/25/25
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Posted 12 days ago.
Mike in Appleton on 11/24/25
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Posted 15 days ago.
Joel in Hortonville on 11/21/25
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Posted 16 days ago.
Tom & Michelle in Appleton on 11/21/25
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Tom & Michelle said: Dilan did an amazing job! We had a significant issue with our furnace, and he was very thorough in explaining the issue and next steps, as well as putting my mind at ease from a safety perspective.
Posted 16 days ago.
Randy in Menasha on 11/21/25
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Randy said: Couldn’t ask for better service or a more competent person to do our tuneup
Posted 16 days ago.
Gary & Cheryl in Little Chute on 11/20/25
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Gary & Cheryl said: Jeremiah was very Pleasent to talk to and explained any of my questions I had. He was thorough in checking the furnace over all operation.
Posted 16 days ago.
Jay in Appleton on 11/20/25
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Posted 17 days ago.
Rosann in Greenville on 11/20/25
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Rosann said: I always receive kind n professional service from Good Guys! Josh always answers my questions so I understand- I have alot of trust in your company! Ty!
Posted 17 days ago.
Michael & Ellen in Kimberly on 11/20/25
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Posted 17 days ago.
Larry & Nancy in New London on 11/19/25
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Larry & Nancy said: Well done and cleaned 🧹 very friendly
Posted 18 days ago.
Westscot & Jane in Appleton on 11/19/25
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Westscot & Jane said: Eric was on time and on point.
Posted 19 days ago.
Jeff & Debbie in Little Chute on 11/18/25
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Jeff & Debbie said: As always, friendly, quality service.
Posted 22 days ago.
John & Judy in Neenah on 11/15/25
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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