We know you have several options when it comes to Heating & Cooling contractors. It is hard to compare businesses as we all go about doing business in different ways.
Our family has been in the HVAC trades for 5 generations going back a century. Our business, Christensen & Wisnet, started after World War II when Earl Christensen came back from service, and started working for his uncle at Schank & Christensen. When his uncle decided to close up shop instead of selling the business, Earl decided to go into business with Joe Wisnet (senior). Our shop opened up in 1966 on Outagamie Street in Appleton, WI. We delivered fuel oil to the valley as well as full service to their heating and cooling systems. Joe Wisnet (son) took over the business from his father upon his unexpected passing, and with time John Christensen purchased his side from his father in the 80's.
Today we are operated by the fifth generation Andy Christensen & Dan Christensen. They have been brought up through the company learning all the important aspects as well as learning the ethics that have made our company the staple it is in the valley. Expect the same quality service you have received from us, always! We have been here for you, and we will be here for you long into the future.
We were one of the best in the valley in Post Crescent's Best of the Valley in 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, and 2020 (based on votes). We have won the Angie's List Super Service Award in 2011, 2012, 2013, 2015, 2016, and 2018 (based on reviews). When we reach out to customers to share their feedback we are currently at a 99.5%+ satisfaction rate. We truly care about running our business ethically and upfront.
When you're working with The Good Guys and you need an estimate, your estimator isn't "just a salesman". Our estimators have worked on equipment for years. They understand from a first hand perspective on how everything works and the caveats that you only learn in the field. Our goal is to give you factual information mixed in with our real life experiences to make sure you can make an informed decision. You do not have to buy from us, but know that when you do you we stand behind our products, warranty, and have the service team to actually service what we sell.
We price our jobs to cover the time that we are there. We don't have to try to sell you stuff you do not need to pad the bill. Our technicians may make recommendations but those are solely at their discretion. We do not have any sales minimums or requirements set on our technicians. What is important to us is that they are knowledgeable in the equipment they work on and can deliver thorough tune-ups and accurate diagnoses on equipment. This applies to every single employee at our company including our sales/estimators. We are not high pressure.
We make mistakes. Sure it isn't often, and we try our best to make sure they are few and far between, but it happens! It's important to us that you are comfortable with our installations and service. For installation we back our installs with a 100% money back guarantee if you are not satisfied with the equipment. For service, if an issue occured from a mistake of ours we make it right. Please let us know immediately if you have any problems with services or equipment. We care deeply about your happiness and satisfaction with our work. You can email us any time at firstname.lastname@example.org (which goes right to the owners)
Normally you would expect us to say we are customer focused. We, however, feel it's more important to put our employees first. In today's business world it seems like businesses have really lost their touch on how to treat employees like the important assets to the business that they are. We believe by putting the employee first and making sure they have a say in how we operate, being treated with dignity and respect, able to communicate issues without being chastised and that they have a proper work-life balance and not getting burned out. Other HVAC companies can have work weeks up to 60 hours during busy parts of the year. That is not healthy. We try to keep weeks a close to 40 as possible, and only when needed maybe an extra job at the end of the day. Without us taking care of our employees and putting them first you (our customer) would not receive good quality work. By being employee focused we provide even better service from rested, happy technicians to our entire customer base.
It's not secret that without our customers we would not be around. Our office is staffed by polite, helpful people ready to assist you and answer your questions. If you call us during business hours, a person answers the phone. That person should be able to answer most questions for you. Our specials are fair to everyone, and we strongly believe in rewarding loyalty.
We are the most innovative mid-sized contractor in the country. In 2007 we started to move ourselves out of the stone age. We were looking at different options for HVAC software suites but a few things we did not like such as the future of that company, or if the program will be able to be adapted for long term use. It was decided that we just started to build everything ourselves. All our software is built specifically to how we operate. Programs communicate with each other to share information. Our technicians can get so much information right from their smartphone, as well as our estimators, and installers. Because of these platforms we can offer features better than our competition, such as...
|The name trusted by over 31,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.|