Service Calls

The Good Guys are here for you 24/7 if you have problems with your equipment. Our regular office hours are 8:00am to 4:30pm Monday through Friday (excluding major holidays). If you call during regular hours you can speak directly with our service department. If you have an emergency request you can speak to our answering service and a technician will call you shortly after to offer assistance and come to your home if needed.

Our Service Call Charges

Standard Hours
8:00A to 4:30P Mon-Fri
Service Call Trip: $89

After Hours
Evenings & Weekends
Service Call Trip: $159

Holidays
Office Observed Holidays
Service Call Trip: $195

Schedule Service Call Online

A Service Call Charge is the cost to get a highly trained HVAC technician with a vehicle stocked with parts and costly tools to your door. Most common parts are stocked in our truck and we do our best to keep our own warehouse stocked which means there is less waiting for parts.

If we need to return within 30 days for the same problem there is not an additional Service Call Charge, 60 days if you are a gold customer (which can be added on at the time of any tune-up)

Flat Rate Pricing

When we know what repairs are needed, we can give you the cost to do the repair right away before going ahead with it. Included in the price is the part, the labor to do the repair all as one price. Included in the repair is also a warranty by us that if the part isn't the correct repair, we will come take it off and give your money back. We will warranty the part for one year (two years if you are a gold customer).

Dependable Service

We utilize state-of-the-art systems for handling our service department. Our goal is to dispatch as efficiently as possible so we can get to you as soon as possible. If you call in with a furnace that is out or an air conditioner that is not working we can typically get someone out the same day and in as little as 1-2 hours.

Locations We Serve

Brands we Service

We service nearly all makes and models of residential furnaces, boilers, air conditioners, water heaters, and accessories. Brands that you see in bold we sell or sell the equipment under a different brand name.

The name trusted by over 31,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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