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Spectrum has an outage at our office and has for the past 24 hours. Our phone lines, email, and even our backup internet at the office is working, however services on our website that talk to our office is unavailable during this time. Features like scheduling tune-ups, estimates, reviews, system builder, and my account access are out. Sorry for the inconvenience! -DC

Repair VS Replace

Our industry, much like many out there, are moving towards a "JUST REPLACE IT!" attitude, when it may not make sense for you. The Good Guys have always been about giving our customers a choice in what they want to do. In most cases, repair is an option, unless for some reason the part is no longer available from our suppliers. It is important to weigh your options any time your wallet is involved.

When looking into the repair route, you should consider:

Everyone is different!

Everyone's situation is unique, and that is why we do not like the "JUST REPLACE IT!" approach. Regardless if you want to repair, or replace, our team will do our best to keep costs affordable, and do our job professionally. We want you to be happy with your choice, and we strongly believe sharing our knowledge and experience can really help others out.

If you would like a written quote on replacement, we strongly recommend setting up a visit with an estimator. Our guys here are so personable and are happy to give you the information and pricing options without pressuring you to replace. Our service department is also happy to diagnose and give you their honest opinion based off of age, prior repairs, and condition of your equipment what they would recommend.

Why do some companies not talk about repair?

This varies a bit between industries, but in general we believe it is for:

(We make more money with replacements than repairs, but we are happy to do what you want to do. 100% of our service team is fully trained technicians that can make repairs. We give our techs a $5 thank you for setting up estimates, and $15 if you happen to buy new equipment. This amount is small as to not encourage techs pushing stuff that is not needed.)

Right to Repair!

We are strong believers in the right to repair. When you purchase an appliance for your home, whether it be Furnace, Air Conditioner, Boiler, Water Heater, Dishwasher, Washer, Dryer, Refrigerator, Stove... you should have access to the parts, as well as any contractor. We sell most parts over the counter to those needing them. We will always advocate for options for homeowners. Options are the best things we as consumers can have. There is a great organization, fighting for all of our rights to be able to access parts and fix our own equipment (as well as allowing us access to parts), check them out at repair.org!

The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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