Company Response: We appreciate you taking the time to share your experience with us. We pride ourselves on customer service from start to finish. We did not accomplish that to your full satisfaction. Albeit our technician did a great job, our dispatching was not to a standard that was acceptable for your situation, and for that we apologize. We let things slip through the cracks, and those cracks have been repaired. We hope we have the opportunity to serve you, but understand that we have to earn it. Thank you for your years of patronage.