Customer Sign InCall Tracker

Recent Reviews (Page 35)

Posted 630 days ago.
Shari in Menasha on 06/04/24
Verified Customer

Overall
Value
Timeliness
Quality
Shari said: perfect
Posted 631 days ago.
Greg in Kaukauna on 06/03/24
Verified Customer

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Value
Timeliness
Quality
Greg said: James is so excellent he takes the time to explain and makes sure we understand
Joyce in Kaukauna -
Posted 634 days ago.
Tamara in Appleton on 05/31/24
Verified Customer

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Value
Timeliness
Quality
Posted 635 days ago.
Chuck & Cheryl in Appleton on 05/30/24
Verified Customer

Overall
Value
Timeliness
Quality
Chuck & Cheryl said: Dilon is a valuable employee! Intelligent, knowledgeable,thorough, informative & quite personable. Grade A+++
Posted 635 days ago.
Richard in Neenah on 05/30/24
Verified Customer

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Value
Timeliness
Quality
Posted 636 days ago.
Mike & Diane in Appleton on 05/29/24
Verified Customer

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Value
Timeliness
Quality
Mike & Diane said: Eric was professional, knowledgeable and thorough. Eric was great to work with.
Posted 636 days ago.
James & Su in Appleton on 05/29/24
Verified Customer

Overall
Value
Timeliness
Quality
James & Su said: Evan was prompt, efficient, and polite. We felt totally comfortable with him in our home.
Posted 642 days ago.
Don in Neenah on 05/24/24
Verified Customer

Overall
Value
Timeliness
Quality
Don said: You forgot to send a reminder
Company Response: After checking in with this customer, he clarified that we did not call him when we were on the way. We did call him, however, ahead of time by two hours and left a message on his phone asking he was flexible to move up his appointment a bit sooner and if we didn't hear back we would see him at his appointment time. We gave him a copy of the recording we left as proof. He has since reached back and apologized.
Posted 642 days ago.
Roger in Combined Locks on 05/23/24
Verified Customer

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Value
Timeliness
Quality
Posted 642 days ago.
Pat in Appleton on 05/23/24
Verified Customer

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Value
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Quality
Posted 643 days ago.
Mike in Appleton on 05/23/24
Verified Customer

Overall
Value
Timeliness
Quality
Mike said: I'll tell you, these people at the " Good Guys " are sure the Best. From Lisa to Eric, they are on our Team !
Company Response: Aww, thank you so much for saying that! :)
Posted 644 days ago.
Kurt / Sheila in Combined Locks on 05/21/24
Verified Customer

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Value
Timeliness
Quality
Posted 645 days ago.
Mike & Julie in Appleton on 05/20/24
Verified Customer

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Value
Timeliness
Quality
Posted 645 days ago.
Tim / Joby in Appleton on 05/20/24
Verified Customer

Overall
Value
Timeliness
Quality
Tim / Joby said: Technician I had was great. I would like to get a quote on a new A/C unit. The technician did say this one was running ok. It is old(you installed this in 1999). So replacement is likely soon.
Company Response: Thanks for your review! I have passed your information to an estimator, he will be reaching out to you. -DC
Posted 647 days ago.
Westscot & Jane in Appleton on 05/18/24
Verified Customer

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Value
Timeliness
Quality
Posted 648 days ago.
Joann in Appleton on 05/17/24
Verified Customer

Overall
Value
Timeliness
Quality
Joann said: Had a terrific experience with Dilan today. He was early, efficient and friendly. It was a good service experience.
Posted 648 days ago.
Mark & Catherine in Appleton on 05/17/24
Verified Customer

Overall
Value
Timeliness
Quality
Mark & Catherine said: Eric did a fantastic job! Went above and beyond and did an excellent job thoroughly cleaning the a/c coil. Please tell him "BZ" from me.
Posted 649 days ago.
Mark And Malibu in Neenah on 05/16/24
Verified Customer

Overall
Value
Timeliness
Quality
Mark And Malibu said: Even was Great!!! Very nice and calm. Very knowledgeable about the parts and services. Got right into working on the ac unit and found the issue very fast. Will differently call them again for services!!
Posted 650 days ago.
Chuck & Karen in Menasha on 05/15/24
Verified Customer

Overall
Value
Timeliness
Quality
Chuck & Karen said: As usual we had a great experience with the Good Guys (Evan). Thank you to Evan and The Company for giving us many years of great service Looking forward to the next 10 years.
Posted 651 days ago.
Douglas in Greenville on 05/14/24
Verified Customer

Overall
Value
Timeliness
Quality
Douglas said: tHE GOOD GUYS HAVE TAKEN CARE OF OUR HEATING AND COOLING NEEDS FOR OVER THIRTY YEARS..EVEN BACK WHEN JEFF SCHMIDT WAS A SERVICEMAN... AND A GOOD ONE AT THAT. DILON REPRESENTS YOUR COMPANY VERY WELL... JUST EXCELLENT... VERY HELPFUL AND WE ARE AGAIN MOST PLEASED WITH HIS WORK. THANKS FOR ASKING.
Posted 651 days ago.
David in Appleton on 05/14/24
Verified Customer

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Value
Timeliness
Quality
David said: Great as usual... Technician arrive on time... politely answered all my stupid questions...
Posted 653 days ago.
Paul in Menasha on 05/13/24
Verified Customer

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Value
Timeliness
Quality
Paul said: In addition to cleaning the furnace Eric performed the diagnostic checks and updated the sorfware.
Posted 655 days ago.
Kevin in Appleton on 05/10/24
Verified Customer

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Value
Timeliness
Quality
Kevin said: Eric is always awesome!!!
Posted 655 days ago.
Tom in Neenah on 05/10/24
Verified Customer

Overall
Value
Timeliness
Quality
Tom said: Jeff was great. Thorough & friendly.
Posted 655 days ago.
Ken & Ann in Appleton on 05/10/24
Verified Customer

Overall
Value
Timeliness
Quality
Ken & Ann said: Eric tuned up the air conditioner for the upcoming summer season. He demonstrated courtesy, friendliness, and professionalism as he completed the tune-up in an efficient manner. The staff and technicians of The Good Guys have consistently provided me with quality heating and cooling services.


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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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