We do not like to turn down work, as we want to help out everyone we can in the valley. We have this policy due to multiple issues in the past dealing with these companies. From our experience, we feel that home warranties are not a good value for the consumer, and they typically will complicate the process, or pay for repairs when it should be replaced (against the customer's best interest and safety).
Here are some things we have ran into in working with Home Warranty companies:
- We would go to a home and find a repair is needed. We could not reach a human and get an authorization and the customer went without working equipment. Approvals can take hours, and couldn't afford all the down time waiting that was unpaid.
- They are not willing to pay the proper market rates for the work being done. They have even offered to pay us less than the actual part cost for the repair.
- One company would not stop calling us, calling well over 25 times after being told politely every time to take us off their list (they were so deparate to find a contractor that would work with them). We had to get the FTC involved.
If you want to have us out to fix and make repairs and pay us directly, and then you fight for payment back, we can do that (as long as they are not going to make us fill out forms and go through all the extra steps they invented).
