Customer Sign InCall Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 136)

Posted 2323 days ago.
Nathan in Appleton on 08/06/19
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Posted 2323 days ago.
Richard & Jenny in Sherwood on 08/06/19
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Richard & Jenny said: Mike knows his job well. Very professional, courteous, and respectful of your home. Couldn't ask for a better service professional.
Posted 2323 days ago.
Jason in Menasha on 08/06/19
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Posted 2324 days ago.
David in Neenah on 08/05/19
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David said: Mike was here within 2-3 hours of my call to the office this morning. He quickly diagnosed the issue and made repairs. He briefed me on his assessment and kept me apprised during and after his work was completed.
Posted 2324 days ago.
Dan in Appleton on 08/05/19
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Dan said: very professional and friendly. would be happy to have him for service anytime it is needed
Posted 2324 days ago.
Dennis in Appleton on 08/05/19
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Posted 2327 days ago.
David in Neenah on 08/02/19
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David said: Timeliness was affected by the time it took to receive the required part. Once the part arrived, Anthony was dispatched within 4 business hours. Excellent response. Anthony was also very helpful in explaining the issue with the A/C.
Posted 2327 days ago.
Kay in Appleton on 08/02/19
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Posted 2327 days ago.
Ric in Greenville on 08/02/19
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Ric said: Great service
Thank You
Posted 2328 days ago.
Jim & Denise in Appleton on 08/01/19
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Posted 2329 days ago.
Robert & Wanda in Appleton on 07/31/19
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Robert & Wanda said: Mike did a excellent job----more than expected.
Posted 2329 days ago.
Mark in Hortonville on 07/31/19
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Posted 2329 days ago.
Jon in Appleton on 07/31/19
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Jon said: Mike did a great job. He was very thorough and did an excellent job explaining the tune-up process and results he was getting, as well as answering my questions and concerns.
Posted 2330 days ago.
Samantha in Kaukauna on 07/30/19
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Samantha said: Explained everything thoroughly . Very respectful
Posted 2330 days ago.
Tom & Kim in Hortonville on 07/30/19
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Tom & Kim said: Mike did a great job getting the A/C unit back up and running, as well as explaining the root cause and options moving forward.
Posted 2330 days ago.
Ken in Appleton on 07/30/19
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Ken said: Great service guy, he was awesome!
Posted 2331 days ago.
Tyler & Kari in Appleton on 07/29/19
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Tyler & Kari said: Anthony was very professional and helpful in solving our issue, as well as giving us good advice and suggestions when we had some questions.
Posted 2331 days ago.
Chad in Little Chute on 07/29/19
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Chad said: Appointment was fine. Anthony was great. We didn’t get a tuneup as scheduled because we need new equipment. Again Anthony was great and explained why. Good job
Posted 2333 days ago.
Nicole in Neenah on 07/27/19
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Posted 2335 days ago.
Jan in Neenah on 07/25/19
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Jan said: Anthony is an outstanding technician who I trust completely. He is extremely well versed about all aspects of his job & takes time to answer all questions and provide valuable feedback. Thanks Anthony
Posted 2335 days ago.
Shannon in Appleton on 07/25/19
Verified Customer

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Company Response: I'm sorry you feel this way about the value you received. You called us for your Air Conditioner not working after the storm. When we got there we found that there was a loose wire at the thermostat. You had the gold service upgrade which saved you $17.48 on the visit. For us to come to the house and address the wire for $104 total (w/ tax) we feel is a good value. If by chance this was not the solution to the issue or there was more to this problem you would not have to pay the service call charge again if it happens in the next month. -DC
Posted 2335 days ago.
Kim in Neenah on 07/25/19
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Posted 2335 days ago.
James & Linda in Menasha on 07/25/19
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Posted 2335 days ago.
Eileen in Neenah on 07/25/19
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Eileen said: Mike is great! I specifically schedule with him. He is so thorough and knowledgeable.
Thanks Mike! See you next year!
Posted 2336 days ago.
David in Neenah on 07/24/19
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
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