Customer Sign InCall Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 167)

Posted 2989 days ago.
Ron in Little Chute on 10/09/17
Verified Customer

Overall
Value
Timeliness
Quality
Ron said: Very good service. Keep up the good work
Posted 2989 days ago.
Virginia / Bruce in Neenah on 10/09/17
Verified Customer

Overall
Value
Timeliness
Quality
Virginia / Bruce said: James did an excellent job finding and fixing the problem with the air conditioner. Good job!!!
Posted 2991 days ago.
Warren in Appleton on 10/07/17
Verified Customer

Overall
Value
Timeliness
Quality
Warren said: Mike gave some very useful info regarding furnace filters, necessity for routine furnace maintenance. He is well informed regarding furnace operations, etc. He did quality work and even corrected a problem with a leak in a pipe for us. Thanks again Mike for a great job.
Posted 2992 days ago.
Chris in Appleton on 10/06/17
Verified Customer

Overall
Value
Timeliness
Quality
Chris said: It was late Friday afternoon and your technician was able to come out and fix the problem before the weekend. Excellent work and very courteous!
Posted 2992 days ago.
Mike in Appleton on 10/06/17
Verified Customer

Overall
Value
Timeliness
Quality
Posted 2992 days ago.
Peter in Appleton on 10/06/17
Verified Customer

Overall
Value
Timeliness
Quality
Peter said: C&W coming over to service our furnace was great. Eric did a great job keeping me informed with the future of our furnace may be in need of replacement in the coming years. It is always helpful to have the same technician doing the visits because they know the history. Thanks.
Posted 2992 days ago.
Juanita in Appleton on 10/06/17
Verified Customer

Overall
Value
Timeliness
Quality
Juanita said: Eric did an outstanding job as usual. All of your employees are top notched, very efficient, polite, friendly, knowledgeable,on time, and do A+ work.
I would give 10 stars for Eric for the above areas if 10 stars were an option. I am very satisfied. Thank you for the great service.
Posted 2993 days ago.
Larry in Greenville on 10/05/17
Verified Customer

Overall
Value
Timeliness
Quality
Larry said: Explained a lot to me, too.
Thanks!
Posted 2994 days ago.
Nathan in Appleton on 10/04/17
Verified Customer

Overall
Value
Timeliness
Quality
Nathan said: Took 2 Hours. Technician seemed a bit putsy.
Posted 2994 days ago.
Tacia in Greenville on 10/04/17
Verified Customer

Overall
Value
Timeliness
Quality
Tacia said: The guy who came out was fine. He was a few minutes late, but it wasn't a problem. He needed to replace a cracked hose and had to go back to the shop to get it, which extended the time he worked on the furnaces (I have two). I scheduled online for the first time, and in doing so forgot to request Andy. I appreciate having the same technician every time, and have requested Andy 3 or 4 times. Every time I was told "Yes, Andy is who we would automatically send out, since he lives on that side of town." I was definitely disappointed that Andy wasn't my technician, but as I said, the other guy was fine. The first time Andy came to my house after I purchased it, he saw that the previous technician had not done something properly. If he had, the hose would not have been plugged. This is why I always want the same person. I don't want the technician who doesn't do everything correctly. Again, I am not saying the technician today did anything wrong, but I hope I don't have to call for a repair in a few months. When Andy is my technician, I feel comfortable that it was done correctly. I won't schedule online again - instead I'll call, so I remember to request my technician.
Posted 2994 days ago.
Barbara in Appleton on 10/04/17
Verified Customer

Overall
Value
Timeliness
Quality
Barbara said: James was very professional. His integrity and knowledge was appreciated and valued. I will be proceeding with upgrading my heating and cooling systems because of his honest communication. I hope James will be recognized by your company as a job well done. He represented your company well. Thank you for your great service! Barb Nelson
Company Response: Thank you so much for your feedback. Our technicians are very dedicated to our customers. I am very glad we met your expectations and very much appreciate your business!---John Christensen
Posted 2995 days ago.
Richard & Hilde in Appleton on 10/03/17
Verified Customer

Overall
Value
Timeliness
Quality
Richard & Hilde said: Mike was very personable, professional and knowledgeable. He took the time to explain what he found out about our heating system and answered my questions. He also arrived right on time. It's employees like Mike that will keep us coming back to Christensen and Wisnet!
Posted 2995 days ago.
Deb in Appleton on 10/03/17
Verified Customer

Overall
Value
Timeliness
Quality
Posted 2996 days ago.
Rachel in Neenah on 10/02/17
Verified Customer

Overall
Value
Timeliness
Quality
Posted 2996 days ago.
Sean & Heidi in Appleton on 10/02/17
Verified Customer

Overall
Value
Timeliness
Quality
Sean & Heidi said: James spent the extra time and did an excellent job. Thanks
Posted 2996 days ago.
Tim in Larsen on 10/02/17
Verified Customer

Overall
Value
Timeliness
Quality
Tim said: Anthony was very nice to have as my tech today. it was the first time for him at my home, He was just as nice and efficient as my other tech. He explained things very well and didn't pressure on replacing my equipment which a lot of companies do. mike N is usually my tech by I will also request Anthony in the future. They both are very good. Thank You
Posted 2996 days ago.
Joseph in Neenah on 10/02/17
Verified Customer

Overall
Value
Timeliness
Quality
Joseph said: Anthony is a Good Guy.He was helpful with my questions and took the time to check into the issue I had with my furnace.
Posted 2998 days ago.
Tom & Mary in Shiocton on 09/30/17
Verified Customer

Overall
Value
Timeliness
Quality
Tom & Mary said: Dan checked things others have not. Gave me great tips and advice!
Posted 2999 days ago.
Brian in Appleton on 09/29/17
Verified Customer

Overall
Value
Timeliness
Quality
Brian said: Great job and thanks again for the advice and plan chance since I forgot to tell you about the second system.
Posted 3000 days ago.
Ward in Hortonville on 09/28/17
Verified Customer

Overall
Value
Timeliness
Quality
Ward said: Very Professional
Posted 3000 days ago.
Gary & Kathie in Appleton on 09/28/17
Verified Customer

Overall
Value
Timeliness
Quality
Gary & Kathie said: Great Service and Support, Costs for 10 minutes of work seem crazy.
Company Response: Gary and Kathie,
Thank you so much for your business and your review. Your response to your value, I hope, is based on the time, and your perceived value put on time. The training that our techs go through annually is very costly as is licenses, digital and analytical instruments, tools, truck inventory, office staff, and more, just to facilitate your service. We truly try our best to keep costs in line. Companies who value knowledge, training, and proper tools are a benefit to the customer in terms of timeliness of the repair as well as an overall lower cost to the consumer in the long run due to an accurate repair. A poorly trained technician could have taken much longer to make the repair, and could possibly misdiagnose the problem. We are always trying to make sure we are accurate on our pricing so we are here for you now, and in the future. 24/7/365! Again, Thank You!

John Christensen
Posted 3000 days ago.
Richard & Donna in Appleton on 09/28/17
Verified Customer

Overall
Value
Timeliness
Quality
Richard & Donna said: Excellent worker! Friendly, kind, helpful, neighborly, efficient!
Posted 3001 days ago.
Amy in Greenville on 09/27/17
Verified Customer

Overall
Value
Timeliness
Quality
Posted 3001 days ago.
Stephanie in Appleton on 09/27/17
Verified Customer

Overall
Value
Timeliness
Quality
Stephanie said: Dan G. Was very personable and explained things clearly.
Posted 3001 days ago.
Dennis in Little Chute on 09/27/17
Verified Customer

Overall
Value
Timeliness
Quality
Dennis said: Mike is awesome. He explains everything, is very friendly, caring, trustworthy and competent. Thank you for timely and quality service.
<< Previous Page Next Page >>
The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

©2025 Christensen & Wisnet Inc. (d/b/a) The Good Guys Heating & Cooling

Privacy Policy | No Pressure Promise | Careers / Jobs

Employee: Office Email | Payroll Login | Sales Login | ServiceDesk | System Status