Steve & Sandy said: Eric does a great job and when asked questions about furnace or Aprilaire functions, always gives a thorough explanation.
Well done, Eric.

Lynne said: Dilan listened to my one concern and addressed it. Good work!

Bruce & Jackie said: Josh is professional, friendly and does his job well. Answered all our questions and clearly knows his stuff! He didn’t oversell but made it clear some things were could do to maintain things in an efficient manner. He’s clearly one of the “Good Guys”! This is why we keep coming back!

Martha & Adam said: Matt was on time and did an amazing job.

Wayne said: Josh was courteous, friendly and efficient.

Sam said: Your techs are always kind and knowledgable. Evan did a great job!

Mary Kay said: Josh was very good at answering all my questions and concerns.

Kurt said: Came early. Great knowledge. Went smoothly. Def use again

Carrie said: Thank you! Matt is great!

Korey said: Super nice guy. Would love to have him help us out in the future.

Nicholas said: I wanted to first off state that my technician Dilan was awesome, he did everything in his power to make it fast and efficient and apologized for being late right away!

That being said, I was disappointed before Dilan arrived with scheduling and company timing... My appointment was for 10am and I received a call at 9am to see if it would be possible to move up our appointment. Unfortunately, I was at work and planned to meet Dilan for my appointment at home at 10am so I wasn't able to move up my appointment. The problem was that from what it looks like on my end, someone else was pushed ahead of me that was available. Making Dilan late for my appointment while I rushed home then waited 45minutes past my appointment start time before he arrived.

Again, Dilan did AMAZING while here. I'm just disappointed and felt like a number because the company decided to push someone in front to fill up a schedule. I didn't get a call until over 35min after my appointment that he was running late which just told me that someone was called after me at 9am and took an earlier appointment. Which then pushed my schedule back at work and I was gone longer than I said I would be.

In my line of work, appointments come first. Crucial to put the person that had a set appointment first, not a fill in. I felt this was out of Dilans control and came from the main office. I would still like Dilan to receive a good mark/bonus because he was friendly and didn't make me think twice about spending a little more to replace a part when it was needed.

I hope in my future as I plan to use your service again, I am not just a number and have to wait after my scheduled appointment time.

Dilan deserves a 10/10, he even explained to me my current timeline as a professional to expect for remaining time before needing a new furnace on top of a quick "guestimate" for cost on a new one when the time comes. I will be using your service to install the new one in a couple of years or when that time comes because of his knowledge and transparency.

Thank you

Richard said: Did a great job and answered my questions thoroughly

Kurt & Meghan said: As always, first class service from James keeping our furnace serviced.