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Recent Reviews (Page 21)

Posted 410 days ago.
James & Su in Appleton on 05/29/24
Verified Customer

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Value
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Quality
James & Su said: Evan was prompt, efficient, and polite. We felt totally comfortable with him in our home.
Posted 415 days ago.
Don in Neenah on 05/24/24
Verified Customer

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Value
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Quality
Don said: You forgot to send a reminder
Company Response: After checking in with this customer, he clarified that we did not call him when we were on the way. We did call him, however, ahead of time by two hours and left a message on his phone asking he was flexible to move up his appointment a bit sooner and if we didn't hear back we would see him at his appointment time. We gave him a copy of the recording we left as proof. He has since reached back and apologized.
Posted 416 days ago.
Roger in Combined Locks on 05/23/24
Verified Customer

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Quality
Posted 416 days ago.
Pat in Appleton on 05/23/24
Verified Customer

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Posted 416 days ago.
Mike in Appleton on 05/23/24
Verified Customer

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Mike said: I'll tell you, these people at the " Good Guys " are sure the Best. From Lisa to Eric, they are on our Team !
Company Response: Aww, thank you so much for saying that! :)
Posted 418 days ago.
Kurt / Sheila in Combined Locks on 05/21/24
Verified Customer

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Posted 419 days ago.
Mike & Julie in Appleton on 05/20/24
Verified Customer

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Posted 419 days ago.
Tim / Joby in Appleton on 05/20/24
Verified Customer

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Value
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Tim / Joby said: Technician I had was great. I would like to get a quote on a new A/C unit. The technician did say this one was running ok. It is old(you installed this in 1999). So replacement is likely soon.
Company Response: Thanks for your review! I have passed your information to an estimator, he will be reaching out to you. -DC
Posted 421 days ago.
Westscot & Jane in Appleton on 05/18/24
Verified Customer

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Quality
Posted 422 days ago.
Joann in Appleton on 05/17/24
Verified Customer

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Quality
Joann said: Had a terrific experience with Dilan today. He was early, efficient and friendly. It was a good service experience.
Posted 422 days ago.
Mark & Catherine in Appleton on 05/17/24
Verified Customer

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Value
Timeliness
Quality
Mark & Catherine said: Eric did a fantastic job! Went above and beyond and did an excellent job thoroughly cleaning the a/c coil. Please tell him "BZ" from me.
Posted 423 days ago.
Mark And Malibu in Neenah on 05/16/24
Verified Customer

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Value
Timeliness
Quality
Mark And Malibu said: Even was Great!!! Very nice and calm. Very knowledgeable about the parts and services. Got right into working on the ac unit and found the issue very fast. Will differently call them again for services!!
Posted 424 days ago.
Chuck & Karen in Menasha on 05/15/24
Verified Customer

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Value
Timeliness
Quality
Chuck & Karen said: As usual we had a great experience with the Good Guys (Evan). Thank you to Evan and The Company for giving us many years of great service Looking forward to the next 10 years.
Posted 425 days ago.
Douglas in Greenville on 05/14/24
Verified Customer

Overall
Value
Timeliness
Quality
Douglas said: tHE GOOD GUYS HAVE TAKEN CARE OF OUR HEATING AND COOLING NEEDS FOR OVER THIRTY YEARS..EVEN BACK WHEN JEFF SCHMIDT WAS A SERVICEMAN... AND A GOOD ONE AT THAT. DILON REPRESENTS YOUR COMPANY VERY WELL... JUST EXCELLENT... VERY HELPFUL AND WE ARE AGAIN MOST PLEASED WITH HIS WORK. THANKS FOR ASKING.
Posted 425 days ago.
David in Appleton on 05/14/24
Verified Customer

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Timeliness
Quality
David said: Great as usual... Technician arrive on time... politely answered all my stupid questions...
Posted 426 days ago.
Paul in Menasha on 05/13/24
Verified Customer

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Timeliness
Quality
Paul said: In addition to cleaning the furnace Eric performed the diagnostic checks and updated the sorfware.
Posted 429 days ago.
Kevin in Appleton on 05/10/24
Verified Customer

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Kevin said: Eric is always awesome!!!
Posted 429 days ago.
Tom in Neenah on 05/10/24
Verified Customer

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Quality
Tom said: Jeff was great. Thorough & friendly.
Posted 429 days ago.
Ken & Ann in Appleton on 05/10/24
Verified Customer

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Value
Timeliness
Quality
Ken & Ann said: Eric tuned up the air conditioner for the upcoming summer season. He demonstrated courtesy, friendliness, and professionalism as he completed the tune-up in an efficient manner. The staff and technicians of The Good Guys have consistently provided me with quality heating and cooling services.


Posted 430 days ago.
David in Neenah on 05/09/24
Verified Customer

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Value
Timeliness
Quality
David said: Evan arrived right on time. He was courteous and efficient. A very positive experience.
Posted 431 days ago.
Scott in Appleton on 05/08/24
Verified Customer

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Quality
Posted 431 days ago.
Dennis in Oshkosh on 05/08/24
Verified Customer

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Dennis said: Evan is the best. Very knowledgeable and always friendly and pleasant to the customer.
Posted 431 days ago.
Rich in Menasha on 05/08/24
Verified Customer

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Value
Timeliness
Quality
Rich said: Evan was prompt, efficient and took time to answer questions. Gave an honest overview of our AC unit without trying to upsell any services or products. A very good first impression of The Good Guys.
Company Response: Thank you so much for taking the time to share your experience, and also going onto Google. Looking forward to working with you again down the road. Call us anytime! -DC
Posted 431 days ago.
Gerald & Karen in Appleton on 05/08/24
Verified Customer

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Value
Timeliness
Quality
Posted 432 days ago.
Terry & Peggy in Fremont on 05/07/24
Verified Customer

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Terry & Peggy said: Great appointment. Fast and efficient.
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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