Nicholas said: I wanted to first off state that my technician Dilan was awesome, he did everything in his power to make it fast and efficient and apologized for being late right away!

That being said, I was disappointed before Dilan arrived with scheduling and company timing... My appointment was for 10am and I received a call at 9am to see if it would be possible to move up our appointment. Unfortunately, I was at work and planned to meet Dilan for my appointment at home at 10am so I wasn't able to move up my appointment. The problem was that from what it looks like on my end, someone else was pushed ahead of me that was available. Making Dilan late for my appointment while I rushed home then waited 45minutes past my appointment start time before he arrived.

Again, Dilan did AMAZING while here. I'm just disappointed and felt like a number because the company decided to push someone in front to fill up a schedule. I didn't get a call until over 35min after my appointment that he was running late which just told me that someone was called after me at 9am and took an earlier appointment. Which then pushed my schedule back at work and I was gone longer than I said I would be.

In my line of work, appointments come first. Crucial to put the person that had a set appointment first, not a fill in. I felt this was out of Dilans control and came from the main office. I would still like Dilan to receive a good mark/bonus because he was friendly and didn't make me think twice about spending a little more to replace a part when it was needed.

I hope in my future as I plan to use your service again, I am not just a number and have to wait after my scheduled appointment time.

Dilan deserves a 10/10, he even explained to me my current timeline as a professional to expect for remaining time before needing a new furnace on top of a quick "guestimate" for cost on a new one when the time comes. I will be using your service to install the new one in a couple of years or when that time comes because of his knowledge and transparency.

Thank you

Richard said: Did a great job and answered my questions thoroughly

Kurt & Meghan said: As always, first class service from James keeping our furnace serviced.

Luann said: Great job. Timely and professional technician.

Lisa said: Excellent work! So happy that Matt listened to my concerns and addressed them.

Ken said: My technician came over and was most polite, did the service call and gave me some good tips regarding the furnace & Aprilaire.

Service call went very well.

Shari said: As usual, Evan was great. I appreciate him taking the time to listen to me and then help solve the problem I was having with my thermostat.

Robert said: Gave good info on getting April Air.

Matt said: The technician, James, was very professional and answered all my questions thoroughly.

Joe & Shari said: Eric was on-time, thorough and answered all of our questions. Would highly recommend him as a technician.

Jeff & Laure said: Eric is very knowledgeable and is always willing to share information and answer questions. 👍👍

Ruth said: All around excellent experience. Evan was very professional and polite. We appreciate having such a reliable service. We'll be in-contact for air conditioner service and check within the next few months.

Eric said: Great annual maintenance from Eric who has looked after our systems for 3 years now! Good Guys is a great value

Angel & Irma said: As always a great job/timely/friendly

James & Linda said: Evan did an excellent job! Was on time. Very friendly and courteous. Checked everything out and explained what he had done. Answered all our questions