Company Response: Thanks so much for sharing this Courtney! This is exactly what we strive for. We want to help troubleshoot, and we love to share helpful tips and tricks for the customer to learn a little bit more of how an Air Conditioner operates, so that when something is going on they know what it might be.

We save so many people service calls every year, by helping them to solve the issue without us rolling a truck. Sure, we "lose money" on it, but we gain in the satisfaction that we did what we would have wanted if roles were reversed, and that we got a customer excited to share their experience.

Company Response: Thanks Ryan, it was a pleasure talking to you too! We have always been about customer empowerment if they want to help troubleshoot and save a service call. Each year we save hundreds of people from a service call. Call us anytime! -Dan

Company Response: We're all about saving time. :)