Customer Sign InCall Tracker
A lot of homeowners are turning on their air conditioners for the first time this season today, because of that we have been receiving consistent calls for ACs not working. We are getting to everyone as quick as possible.

Recent Reviews (Page 38)

Posted 719 days ago.
Ryan in Appleton on 06/06/24
Verified Customer

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Quality
Ryan said: Amazing service started with talking to Dan over the phone. He did some trouble shooting and was incredibly friendly. Eric came the next day. I really appreciated his personality… he’s friendly, knowledgeable, and was eager to fix our problem. I enjoyed talking to him and felt like he really cares about providing exceptional customer service.
Company Response: Thanks Ryan, it was a pleasure talking to you too! We have always been about customer empowerment if they want to help troubleshoot and save a service call. Each year we save hundreds of people from a service call. Call us anytime! -Dan
Posted 719 days ago.
Jack & Julie in Menasha on 06/06/24
Verified Customer

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Posted 719 days ago.
Carrie in Appleton on 06/06/24
Verified Customer

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Quality
Carrie said: Thank you. As always your Tech was professional, polite, and efficient. I have great trust in your company.
(Love how your survey pre-selects ‘5’! )
Company Response: We're all about saving time. :)
Posted 719 days ago.
Cathy in Neenah on 06/06/24
Verified Customer

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Posted 720 days ago.
Alex & Emily in Appleton on 06/05/24
Verified Customer

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Posted 720 days ago.
Olivia in Appleton on 06/05/24
Verified Customer

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Olivia said: Dilan was extremely kind and efficient. He was able to provide me thorough answers to all of my questions.
Posted 720 days ago.
John in Menasha on 06/05/24
Verified Customer

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John said: James did a very good job, as usual.
Posted 721 days ago.
Shari in Menasha on 06/04/24
Verified Customer

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Shari said: perfect
Posted 722 days ago.
Greg in Kaukauna on 06/03/24
Verified Customer

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Greg said: James is so excellent he takes the time to explain and makes sure we understand
Joyce in Kaukauna -
Posted 725 days ago.
Tamara in Appleton on 05/31/24
Verified Customer

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Quality
Posted 726 days ago.
Chuck & Cheryl in Appleton on 05/30/24
Verified Customer

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Value
Timeliness
Quality
Chuck & Cheryl said: Dilon is a valuable employee! Intelligent, knowledgeable,thorough, informative & quite personable. Grade A+++
Posted 726 days ago.
Richard in Neenah on 05/30/24
Verified Customer

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Quality
Posted 727 days ago.
Mike & Diane in Appleton on 05/29/24
Verified Customer

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Mike & Diane said: Eric was professional, knowledgeable and thorough. Eric was great to work with.
Posted 727 days ago.
James & Su in Appleton on 05/29/24
Verified Customer

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Value
Timeliness
Quality
James & Su said: Evan was prompt, efficient, and polite. We felt totally comfortable with him in our home.
Posted 733 days ago.
Don in Neenah on 05/24/24
Verified Customer

Overall
Value
Timeliness
Quality
Don said: You forgot to send a reminder
Company Response: After checking in with this customer, he clarified that we did not call him when we were on the way. We did call him, however, ahead of time by two hours and left a message on his phone asking he was flexible to move up his appointment a bit sooner and if we didn't hear back we would see him at his appointment time. We gave him a copy of the recording we left as proof. He has since reached back and apologized.
Posted 733 days ago.
Roger in Combined Locks on 05/23/24
Verified Customer

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Posted 733 days ago.
Pat in Appleton on 05/23/24
Verified Customer

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Posted 734 days ago.
Mike in Appleton on 05/23/24
Verified Customer

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Mike said: I'll tell you, these people at the " Good Guys " are sure the Best. From Lisa to Eric, they are on our Team !
Company Response: Aww, thank you so much for saying that! :)
Posted 735 days ago.
Kurt / Sheila in Combined Locks on 05/21/24
Verified Customer

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Quality
Posted 736 days ago.
Mike & Julie in Appleton on 05/20/24
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Posted 736 days ago.
Tim / Joby in Appleton on 05/20/24
Verified Customer

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Value
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Tim / Joby said: Technician I had was great. I would like to get a quote on a new A/C unit. The technician did say this one was running ok. It is old(you installed this in 1999). So replacement is likely soon.
Company Response: Thanks for your review! I have passed your information to an estimator, he will be reaching out to you. -DC
Posted 738 days ago.
Westscot & Jane in Appleton on 05/18/24
Verified Customer

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Quality
Posted 739 days ago.
Joann in Appleton on 05/17/24
Verified Customer

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Joann said: Had a terrific experience with Dilan today. He was early, efficient and friendly. It was a good service experience.
Posted 739 days ago.
Mark & Catherine in Appleton on 05/17/24
Verified Customer

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Quality
Mark & Catherine said: Eric did a fantastic job! Went above and beyond and did an excellent job thoroughly cleaning the a/c coil. Please tell him "BZ" from me.
Posted 740 days ago.
Mark And Malibu in Neenah on 05/16/24
Verified Customer

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Value
Timeliness
Quality
Mark And Malibu said: Even was Great!!! Very nice and calm. Very knowledgeable about the parts and services. Got right into working on the ac unit and found the issue very fast. Will differently call them again for services!!
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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