The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.
Recent Reviews (Page 42)
Posted 794 days ago. Peter in Appleton on 10/13/23 Verified Customer
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Peter said: Excellent as always.
Posted 794 days ago. Gerry in Appleton on 10/13/23 Verified Customer
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Gerry said: Very knowledgeable. Helpful advice. Easy to talk to. Highly recommended.
Posted 794 days ago. Wanda in Hortonville on 10/13/23 Verified Customer
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Wanda said: He was very courteous and knowledgeable with furnace. Gave me information and suggestions that no other technician has done in the past 20 years! Great service!
Posted 795 days ago. Jim in Appleton on 10/12/23 Verified Customer
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Jim said: Nuegi is the service tech who came to my house today for a furnace tune-up. Nuegi has been coming out to my house to take care of my furnace and ac for several years.I can always rely on Nuegi to be efficient,friendly,prompt and thorough.
Posted 795 days ago. Laurie in Appleton on 10/12/23 Verified Customer
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Laurie said: Eric was very helpful and assisted us in choosing an upgraded thermostat.
Posted 795 days ago. Tammy in Appleton on 10/12/23 Verified Customer
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Tammy said: Having Evan here is always a good experience. Thanks for keeping everything running smoothly, Evan.
Posted 795 days ago. Sharon in Appleton on 10/12/23 Verified Customer
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Posted 795 days ago. Tom in Neenah on 10/12/23 Verified Customer
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Tom said: Evan did a great job!
Posted 795 days ago. Mary in Appleton on 10/12/23 Verified Customer
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Mary said: Dilan arrived early, after I received a call from Jeff indicating Dilan was running ahead of schedule, which was great! He arrived and was very friendly, interacted with my dog, and then got to work. He was efficient, and informative about the life of my water heater. His checkup on it prompted him to tell me I should expect to replace it within about a year's time.....so glad he told me this so I can be proactive on its replacement. Overall, as usual, "The Good Guys" provided me with great service. This is my 4th year getting furnace and water heater checkups and the peace of mind it gives me for the winter months is something I can count on with your company.
Company Response: Thank you so much for sharing your experience Mary! If anything comes up we will be here for you! -DC
Posted 796 days ago. Richard in Appleton on 10/11/23 Verified Customer
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Posted 796 days ago. Chris in Little Chute on 10/11/23 Verified Customer
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Posted 796 days ago. Dave in Greenville on 10/11/23 Verified Customer
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Dave said: Nuegi was here for the 2nd year in a row and was awesome. He explains everything and is very thorough!
Posted 797 days ago. Linda in Appleton on 10/10/23 Verified Customer
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Linda said: Polite, friendly, and efficient.
Posted 797 days ago. Denise in Fremont on 10/10/23 Verified Customer
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Denise said: Evan has been absolutely professional and very though. I will continue to request him for our services.
Posted 797 days ago. Ray in Appleton on 10/10/23 Verified Customer
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Posted 798 days ago. Elizabeth in Neenah on 10/10/23 Verified Customer
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Posted 798 days ago. Sarah in Appleton on 10/09/23 Verified Customer
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Sarah said: Although it turns out we need a new furnace, Eric shared enough options and information about our current one’s state and possible ways to move forward that we feel confident, if resigned. And the estimate appointment was made for the same day, lessening heat season anxiety about having a sketchy furnace.
Posted 801 days ago. Mary in Appleton on 10/06/23 Verified Customer
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Mary said: Dilan was exceptional. He was communicative, personable and knowledgeable. His customer service skills are second to no one. Kudo's to Dilan. Overall, The Good Guys is our 'go to' company. Thank you!!!!
Posted 801 days ago. Pat in Appleton on 10/06/23 Verified Customer
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Pat said: Great as always - Thanks!
Posted 802 days ago. David & Connie in Kaukauna on 10/05/23 Verified Customer
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David & Connie said: Great experience as usual. We were very happy that you were able to move up the date of our service.
Posted 802 days ago. Scott in Appleton on 10/05/23 Verified Customer
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Scott said: James was prompt and professional and did a great job. Have no complaints with the service.
Posted 803 days ago. Mark in Menasha on 10/04/23 Verified Customer
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Posted 803 days ago. Amanda in Neenah on 10/04/23 Verified Customer
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Posted 803 days ago. Shari in Menasha on 10/04/23 Verified Customer
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Posted 803 days ago. Morgan in Neenah on 10/04/23 Verified Customer