Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 49)

Posted 887 days ago.
Douglas in Greenville on 07/12/23
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Posted 887 days ago.
James in Hortonville on 07/12/23
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James said: Dilan always does an excellent job on our AC tune up. He goes over everything with us and answers any questions We have. Very polite.
Posted 888 days ago.
Dan in Appleton on 07/11/23
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Dan said: Dilan was very friendly and knowledgeable.
Posted 889 days ago.
Mike in Kaukauna on 07/10/23
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Posted 891 days ago.
Harley in Neenah on 07/08/23
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Posted 892 days ago.
Tom & Kim in Hortonville on 07/07/23
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Tom & Kim said: Dilan was great - He did an awesome job of explaining how everything was working as expected, and that we have nothing to worry about right now. Another 5-star service experience!
Posted 892 days ago.
Steve And Amy in Appleton on 07/07/23
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Posted 893 days ago.
Susan in Wrightstown on 07/06/23
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Susan said: Very nice man. Thorough check and report on furnace and a/c. Thank you.
Posted 893 days ago.
Jan in Appleton on 07/06/23
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Jan said: Dilan is extremely knowledgeable and a very pleasant person. He took time to explain things and gave me a detailed review of my air conditioner. Thank you Dilan!
Posted 893 days ago.
Pat in Neenah on 07/06/23
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Posted 893 days ago.
Rita in Appleton on 07/06/23
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Rita said: Nudging is the definition of customer service. He is friendly, works hard, thorough, efficient, polite and always asks if I have questions. He is an A+ employee and so good for your business.
Posted 894 days ago.
Laura in Neenah on 07/05/23
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Posted 894 days ago.
Stephanie & Dave in Appleton on 07/05/23
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Posted 897 days ago.
Jean in Neenah on 07/02/23
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Jean said: Eric contacted me to arrive early and did a GREAT job! He cleaned my AC unit, checked it over and added a bit of coolant. Eric is professional, knowledgeable and a definite asset to your company!
Posted 900 days ago.
Lisa in Little Chute on 06/29/23
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Lisa said: The tech that came always so knowledgeable and explained everything to me in a way that I could understand. He even called the office and personally made my follow-up appointment. So helpful and so happy with the service overall.
Posted 900 days ago.
Maren in Neenah on 06/29/23
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Maren said: Matt was friendly and finished in just under an hour. He had come early and I didn't get a call prior to his arrival, so that threw me off a little but he was willing to wait for my appointment time. He also used our hose from around back but didn't really explain why (I don't think any other tech has ever used that before). Our unit is getting older and yet all I heard from him at the end was "things look good!" Which is great (I'm not looking for problems)...I just didn't really get any other explanation. Hopefully this tune-up helps it stay running well for a while still!!
Company Response: Hi Maren, I'm sorry you weren't called. As protocol we always call ahead of time before we show up, and I'm unsure why he didn't. The hose we use to wash the outdoor unit. Our techs do have their own hoses if needed but if you have one accessible we will use that. I looked at the history and have seen technicians who I know for sure used your water supply to do the Air Conditioner tune-ups, but they may have used their own hoses.

I apologize we didn't explain any more about the visit. From what the invoice from your visit says everything looks great, and he changed the filter and blew out drain lines too.

Please call if you have any further questions. We are here for you! -DC
Posted 900 days ago.
Mike in Kaukauna on 06/29/23
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Mike said: Matt was thorough and personable. All good!
Posted 900 days ago.
Chad in Little Chute on 06/29/23
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Chad said: Smooth as always. On time and was done within an hour. Thanks Good Guys
Posted 901 days ago.
John in Hilbert on 06/28/23
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John said: Polite. Efficient. Quality work and explanation of unit's condition.
Posted 901 days ago.
Clay in Appleton on 06/28/23
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Clay said: Great service as usual!!
Posted 902 days ago.
Tom & Patti in Appleton on 06/27/23
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Tom & Patti said: James is always on time, and he is great Tech. It is a pleasure to have him service our A/C and Furnace. He shares information and great thoughts. He is a great asset for your company.
Posted 903 days ago.
Russell in Appleton on 06/26/23
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Russell said: He was on time and very friendly in spite of the downpour he had to work in . Good job good man.
Posted 903 days ago.
John in Appleton on 06/26/23
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John said: Great job by Nuegi. Upgraded the air conditioner with a jump start.
Posted 903 days ago.
John in Appleton on 06/26/23
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Posted 903 days ago.
Nikki in Menasha on 06/26/23
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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