Company Response: Chad I think you found the reason. Our service guys are amazing. Customers love us, and unfortunately everyone thinks at the same time to book appointments. In August or July you could get an appointment in as little as a few days. We do everything we can to make sure we can get in as many tune-ups while still being able to service all the emergencies that come in.

We have a large team of techs, and even with that we are out far. If we grow any larger we have to restructure our company towards being more corporate. That is something Andy & I have zero interest in. Companies turn to the toilet when you start becoming corporatized.

I certainly wish customers did not have to wait that long, but when you working day to day in August, and then you book 1,500 appointments in the term of a month or so, there's only so much we can do about that.

Company Response: Tracy thank you so much for the input on this. He should be using covers and I'm surprised he didn't. We'll make sure that doesn't happen again. The 10 minutes before coming back, I'm not sure if he was entering your information into our system, or he could be helping another technician.