Company Response: Tom thank you for bringing this to our attention. I do want to let you know when you sent the email to Lisa this morning about this we started looking into this to make sure everything was fair. Matt was there for 1 hours and 5 minutes at your home (based on our GPS), the $120 was the labor for him being there. That being said he was on the phone with WE Energies for a portion of it, so we are willing to adjust this down to $60 to make it more in-line with what makes sense.

In regards to us needing WE Energies... we recommend them because the gas detectors they use are very expensive high tech sensors... they can sense the smallest amounts out there. Our team has good gas leak detectors, but may not find very small leaks like they can. Them finding a leak is part of the service bill you pay every month, so for your best value we recommend getting them involved in helping on gas leaks.

We were working on getting this adjusted (and responding to you) before you left the review, in the future I ask that you give us a chance to respond before leaving one. We aren't perfect, but we stride to be. When mistakes happen, we want to make things right and adjust.

Company Response: Jim, we cannot thank you enough for sharing your experience! You are an awesome customer, and it's an absolute pleasure to work for you. We'll see you this fall for your furnace maintenance. -DC