Company Response: We are confused by the value being so low. We spent 30 minutes at your home and only charged you the service call charge, with no additional labor. In regards to the Air Conditioner issues, these issues are not due to our work. Last year we found the system was low on charge, and it looks like this visit we found a potential source (being on the lineset where there are multiple joints)

Repairing refrigerant lines is not quick or easy. It's a closed loop that cannot be contaminated. To fix we have to pump down refrigerant, tighten and repair all needed fittings, blow out with nitrogen, pull a vacuum on the lines to evacuate everything, then fill it back up. That takes time (and money).