Customer Sign InCall Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 56)

Posted 1028 days ago.
Peter & Jane in Neenah on 02/21/23
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Peter & Jane said: Evan was professional and gave me good feedback on our furnace. With service like that we are still big fans of The Good Guys and service technicians. Thank you.
Posted 1028 days ago.
Christine in Appleton on 02/21/23
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Christine said: As always your business is awesome. Today I learned from Nuegi that I can keep the fan on my furnace running to improve air flow. Very knowledgeable, friendly and left work area spotless. Thank you again for your great service
Posted 1028 days ago.
Bruce in Appleton on 02/21/23
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Bruce said: Eric is the man. He knows his stuff and explains what he is doing and any recommendations very well. Great to work with.
Posted 1029 days ago.
Jan in Neenah on 02/20/23
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Jan said: Evan is always courteous, knowledgeable and able to answer all questions. He is skilled at his profession & an asset to this company.
Posted 1029 days ago.
Jim & Sarah in Appleton on 02/20/23
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Jim & Sarah said: Eric is always on time, efficient and honest. He had us spoiled and we trust him!
Posted 1030 days ago.
Travis in Fremont on 02/19/23
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Travis said: Nuegi was very informative and friendly. Definitely as asset to the Good Guys team!
Posted 1031 days ago.
Stephen & Angela in Appleton on 02/18/23
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Stephen & Angela said: Matt did a great job. He was very professional and helpful with all my questions. Thanks to him and to you for taking excellent care of my problem.
Posted 1032 days ago.
Kevin in Appleton on 02/17/23
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Kevin said: Eric is awesome! On time, diagnosed and fixed the problem fast. Double checked everything before leaving! Great customer service! We ask for Eric always!!!
Posted 1033 days ago.
Dick & Mary in Kaukauna on 02/16/23
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Posted 1033 days ago.
Rebecca in Oshkosh on 02/16/23
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Posted 1033 days ago.
Jennifer in Appleton on 02/16/23
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Posted 1033 days ago.
Todd in Menasha on 02/16/23
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Posted 1033 days ago.
Luke & Alison in Appleton on 02/16/23
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Posted 1034 days ago.
Bonnie in Greenville on 02/15/23
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Bonnie said: Technician found sircuit board not working. Asked how much a new one would cost, he said 890.00. Asked if he could find the problem and he did. Said he needed a soldering iron to fix it and didn’t have one along. I supplied a soldering gun, then he needed an extension cord. Never saw him put meters on anything as other Techs have. Asked if he cleaned the burners and said he did when I went to get the soldering gun. Then charged 40.00 for Labor over the Select Group charges. I understand the extra work of repairing the board but thought that should be included with the cleaning, and check up of the furnace. Other Technicians always had a vacuum, and all the tools needed. Am glad he fixed the problem but a little unhappy with the service this time!
Company Response: We are going to have another technician come out and do the complete tune-up over again. The added $40 labor cost is accurate any time we are repairing things (that is not part of a tune-up, but you don't have to pay the $95 trip charge that is associated with a service call so it's a big money saver to repair at time of a tune-up). We will be addressing this internally as our tune-ups have been and need to stay consistent with every single technician on our team. It shouldn't matter who comes to your home, we have a list of things that we do on our tune-ups. There is no deviation from that list.

Thank you so much for your honesty! We'll make it right! -DC
Posted 1034 days ago.
Lisa in Kaukauna on 02/15/23
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Lisa said: Evan answered all my questions . I was very pleased with his professionalism and attention to detail.
Posted 1034 days ago.
Greg in Kaukauna on 02/15/23
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Greg said: James was wonderful!! He was very professional and explained everything so we understood it.
Posted 1035 days ago.
Mark & Mary in Kimberly on 02/14/23
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Mark & Mary said: Eric called to say he could be here before my scheduled appointment. This was great. Eric was extremely cordial and professional in his manner. It was obvious he was familiar with my account and past experience with Mary and me. I would highly recommend Eric and CW to anyone that asks about HVAC.
Posted 1035 days ago.
Tom And Thersa in Hortonville on 02/14/23
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Posted 1036 days ago.
Rachel in Appleton on 02/13/23
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Rachel said: The technician mentioned a crack in the furnace that was typical for the model. However, did not take a picture or show us on our furnace where this crack was or what it looked like. We would have liked that education so we can keep an eye on the issue. Otherwise, very knowledgeable and polite.
Posted 1038 days ago.
Mindy in Neenah on 02/11/23
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Posted 1039 days ago.
Jeff & Ruth in Appleton on 02/10/23
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Jeff & Ruth said: Eric helped us the last time we had trouble and as before he did a great job.
Posted 1039 days ago.
Cori in Appleton on 02/10/23
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Posted 1039 days ago.
Vicki in Appleton on 02/10/23
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Vicki said: He was very thorough and helped with my april air water supply. Thank you
Posted 1040 days ago.
Linda in Appleton on 02/09/23
Verified Customer

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Linda said: This was my first experience with the Good Guys. I needed a maintenance check on my furnace. Eric identified a noise coming from the furnace and stayed until he found a fix. Eric went above and beyond,and I thank him for it. Eric and the Good Guys are customer focused and make sure the job is well done! Many thanks!
Company Response: Thank you so much for sharing your wonderful experience with us!!!
Posted 1040 days ago.
James & Janet in Appleton on 02/09/23
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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