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Recent Reviews (Page 63)

Posted 1107 days ago.
Shari in Neenah on 07/15/22
 Verified Customer

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Value
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Quality
Shari said: Evan has been here a couple of times and each time he is professional and patient with answering my questions. He explains how everything looks and what he did in a way that I understand, but respectfully (in other words he doesn't mansplain). He is the type of employee any employer would be happy to have working for them.
Posted 1109 days ago.
James & Laura in Appleton on 07/14/22
 Verified Customer

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Posted 1109 days ago.
Olivia in Appleton on 07/14/22
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Olivia said: The good guys are always fantastic!
Posted 1109 days ago.
Allan & Rachelle in Menasha on 07/13/22
 Verified Customer

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Posted 1110 days ago.
John in Appleton on 07/13/22
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Posted 1110 days ago.
Michael in Appleton on 07/12/22
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Posted 1110 days ago.
Beverly in Fremont on 07/12/22
 Verified Customer

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Beverly said: Eric was very thorough trying to figure out my a/c problem.
Very polite and courteous.
Good job!
Posted 1111 days ago.
James in Hortonville on 07/11/22
 Verified Customer

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Posted 1112 days ago.
Jerry in Appleton on 07/11/22
 Verified Customer

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Posted 1114 days ago.
Richard / Kathy in Hortonville on 07/09/22
 Verified Customer

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Posted 1116 days ago.
Westscot & Jane in Appleton on 07/07/22
 Verified Customer

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Posted 1116 days ago.
Brian & Cheryl in Greenville on 07/06/22
 Verified Customer

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Brian & Cheryl said: Nuegi was great. He recalled the past issues with our furnace and asked how it has been operating. He answered several questions I had and was great tolerating Willy's (one of our dogs) need to help.
Posted 1117 days ago.
Edward & Carol in Oshkosh on 07/05/22
 Verified Customer

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Posted 1117 days ago.
Fred in Hortonville on 07/05/22
 Verified Customer

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Posted 1121 days ago.
Kenneth & Jean in Neenah on 07/02/22
 Verified Customer

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Kenneth & Jean said: I'm happy and he did a good job, thanks.
Posted 1122 days ago.
Shannon in Appleton on 06/30/22
 Verified Customer

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Posted 1122 days ago.
Bill & Susan in Appleton on 06/30/22
 Verified Customer

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Company Response: This review does not adequately affect this visit. The customer was happy with this visit. When we go to a location and found a potential TXV issue, we don't just go right into replacing. So many times our industry diagnoses problems as TXV related when it is something else.

Our technician looked closely and took several readings. The bulb was not insulated, and he attempted to isolate the sensing bulb. The technician was not able to repeat the issue while there.

Because of that we did not want to push a customer into an expensive repair. From what it sounds like he contacted us after hours because it was happening again. Our technician gave him conflicting advice, and he reached out to our service manager who failed to return an email to him in a timely manner, resulting in this review.

We reached out to the customer and made everything right. Customer is satisfied with what we did and all is well.
Posted 1123 days ago.
Mark in Hortonville on 06/30/22
 Verified Customer

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Posted 1123 days ago.
Tom & Jeanne in Appleton on 06/30/22
 Verified Customer

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Tom & Jeanne said: Evan was professional, knowledgeable, friendly and wore a mask and shoe covers. All appreciated!
Posted 1123 days ago.
Paul in Neenah on 06/29/22
 Verified Customer

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Paul said: Evan was great! He was on time and finished in good time!
Posted 1123 days ago.
Charles in Appleton on 06/29/22
 Verified Customer

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Charles said: Matt seems to be a great team player, does his work quickly and thoroughly. Overall, the Good Guys should know that Matt is professional, knowledgeable, and, I hope, is a valued asset to your company.
Chuck Hanson 6/29/22
Posted 1123 days ago.
Josh & Heidi in Kaukauna on 06/29/22
 Verified Customer

Overall
Value
Timeliness
Quality
Josh & Heidi said: Matt arrived in a timely manner. I led him to the unit and voiced our interest in a quote for replacement knowing we have aging units that have had issues in the past. He paused to ask additional questions and said we could hold off on the tuneup. We appreciated the quick scheduling and advice.
Posted 1123 days ago.
Laura in Neenah on 06/29/22
 Verified Customer

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Posted 1124 days ago.
Robert in Appleton on 06/29/22
 Verified Customer

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Robert said: James was very personable and thorough in the tune up appointment!
Posted 1126 days ago.
Brian & Sara in Neenah on 06/27/22
 Verified Customer

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Brian & Sara said: I appreciated the ability to schedule service via email, and how quick the response time and service was on a Monday.
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
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