Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 63)

Posted 1123 days ago.
Brian in Menasha on 11/18/22
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Posted 1123 days ago.
Adam in Appleton on 11/18/22
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Posted 1124 days ago.
Mike in Kaukauna on 11/17/22
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Mike said: My experience was beyond my expectations.
In November,2020 I had the Good Guys install a new Amana furnace. On Friday morning (11/11/2022) I noticed the furnace was not performing. I placed a call to the Good Guys and a service tech was at our home by 11 AM. He reviewed the furnace and diagnosed the issue. A new furnace was needed. Heat exchanger was failing. I assumed it would take weeks to get a replacement furnace.
By 1 PM that SAME DAY, a new team with a new furnace was at our house. By 4 PM a new furnace was installed and everything cleaned up. The team did an awesome and quick job. All at no cost as it was under warranty.

Thank you for your quick response and great work.
Company Response: Thanks for sharing that experience Mike. We've all heard of those "too good to be true" warranties, but Amana truly has a legit replacement warranty. The second we have a compromised heat exchanger and it's still the original owner we just make a call and the replacement is authorized in a few minutes. That's why we love the brand so much. That being said, our schedule had the window for us to get this done, normally that isn't the case, so you got lucky it happened on the right day! Amana makes what we consider very high quality so these changeouts are rare but with any mass produced product, installed in all sorts of environments, it can happen. Thank you so much for choosing us! -DC
Posted 1124 days ago.
Todd in Dale on 11/17/22
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Posted 1124 days ago.
Patrick in Hortonville on 11/17/22
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Patrick said: Eric has been to our house twice now and he is absolutely fantastic. Both times he called to see if he could come earlier than scheduled. And when we needed maintenance on our boiler he was there within 2 hours of me calling the office. He is was extremely knowledgeable and professional. You could tell he really loves his job. Give that man a raise and call the good guys for all your HVAC needs.
Posted 1125 days ago.
James & Sally in Appleton on 11/16/22
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James & Sally said: I was wondering how I got those 2 gas leaks and since it was the 3rd time you came out to our house this year, why they were not detected sooner. Makes me worried as I was not scheduled for a yearly check up until next Mark.
Posted 1125 days ago.
Mark in Appleton on 11/16/22
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Mark said: Very good tech, we give him an A+
Posted 1125 days ago.
Tim in Hortonville on 11/16/22
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Tim said: Fantastic service; thanks for calling and offering to start earlier than scheduled. Eric was great! He was professional, provided education and clear instructions and was very clean and neat.
Posted 1127 days ago.
Josh in Kimberly on 11/14/22
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Posted 1127 days ago.
Maren in Neenah on 11/14/22
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Posted 1129 days ago.
Yvonne in Appleton on 11/12/22
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Yvonne said: Eric was great and very professional! Thank you :)
Posted 1130 days ago.
Dale & Carol in Hortonville on 11/11/22
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Dale & Carol said: Nuegi performed his work in a professional and timely manner.
Posted 1130 days ago.
Steve & Megan in Appleton on 11/11/22
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Posted 1130 days ago.
Randy in Menasha on 11/11/22
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Randy said: Very thorough and explained what caused the problem
Posted 1130 days ago.
Susan in Greenville on 11/11/22
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Susan said: On time, friendly and professional! Thank you
Posted 1131 days ago.
Rosa in Appleton on 11/10/22
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Rosa said: Matt was really nice and professional, the good guys have good manners and professional this is why we get our service through them
Posted 1131 days ago.
Todd in Dale on 11/10/22
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Posted 1131 days ago.
Mary Ellen in Appleton on 11/10/22
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Posted 1132 days ago.
Reagan in Menasha on 11/09/22
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Posted 1132 days ago.
John in Hilbert on 11/09/22
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John said: Polite and answered my questions with patience.
Job well done!
Posted 1133 days ago.
Dawn in Neenah on 11/08/22
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Dawn said: I was able to be moved up for my appointment and that was a pleasant plus. As usual, Evan was great. He took the time to explain some things to me, which I greatly appreciated. He is definitely an asset to your company. I have to say, I have never had a bad experience with the Good Guys!
Posted 1133 days ago.
Patrick in Neenah on 11/08/22
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Patrick said: This appt. was originally scheduled for Monday, but received an option for 2PM today which I accepted. Tech arrived about 2:30, but did a very nice job, including making sure the furnace humidifier was working.
Company Response: Thanks for your input Patrick! We are currently working out the bugs with our move-up system. It was launched last week and while we aim for everything to be accurate mistakes happen. It sounds like you were not contacted about the delay and for that I'm very sorry. -DC
Posted 1133 days ago.
Brian in Appleton on 11/08/22
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Brian said: The technician was timely in arriving for the appointment. In addition, he was professional and thorough.
Posted 1134 days ago.
Dave in Appleton on 11/07/22
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Dave said: He did a very Professional job. Thanks.
Posted 1134 days ago.
Shannon in Appleton on 11/07/22
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Shannon said: Technician was very kind and professional :)
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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