Company Response: We are going to have another technician come out and do the complete tune-up over again. The added $40 labor cost is accurate any time we are repairing things (that is not part of a tune-up, but you don't have to pay the $95 trip charge that is associated with a service call so it's a big money saver to repair at time of a tune-up). We will be addressing this internally as our tune-ups have been and need to stay consistent with every single technician on our team. It shouldn't matter who comes to your home, we have a list of things that we do on our tune-ups. There is no deviation from that list.

Thank you so much for your honesty! We'll make it right! -DC

Company Response: Thank you so much for sharing your wonderful experience with us!!!

Company Response: Bill, this is why we are all about the warranty. The pandemic has caused a higher level of irregularities in production from every single brand we can think of. The good news is these issues are largely minor and while they are a nuisance, you can rest assured that in the long term the equipment is reliable.

When you buy from us, you aren't just getting a furnace. You're getting a furnace from a brand we trust and have a strong relationship with. Combine that with our fully staffed service department ready to take care of it, and a 10 Year Parts and Labor Warranty (and a Lifetime Unit Replacement Limited Warranty) and you have nothing to worry about.

It looks like the two issues were for a stretched power cable for inducer motor that didn't allow for a strong connection, and a reversed hose clamp. If anything else comes up we'll be ready to help you!