Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 72)

Posted 1249 days ago.
Shari in Neenah on 07/15/22
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Shari said: Evan has been here a couple of times and each time he is professional and patient with answering my questions. He explains how everything looks and what he did in a way that I understand, but respectfully (in other words he doesn't mansplain). He is the type of employee any employer would be happy to have working for them.
Posted 1250 days ago.
James & Laura in Appleton on 07/14/22
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Posted 1250 days ago.
Olivia in Appleton on 07/14/22
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Olivia said: The good guys are always fantastic!
Posted 1251 days ago.
Allan & Rachelle in Menasha on 07/13/22
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Posted 1251 days ago.
John in Appleton on 07/13/22
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Posted 1252 days ago.
Michael in Appleton on 07/12/22
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Posted 1252 days ago.
Beverly in Fremont on 07/12/22
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Beverly said: Eric was very thorough trying to figure out my a/c problem.
Very polite and courteous.
Good job!
Posted 1253 days ago.
James in Hortonville on 07/11/22
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Posted 1253 days ago.
Jerry in Appleton on 07/11/22
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Posted 1255 days ago.
Richard / Kathy in Hortonville on 07/09/22
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Posted 1257 days ago.
Westscot & Jane in Appleton on 07/07/22
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Posted 1258 days ago.
Brian & Cheryl in Greenville on 07/06/22
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Brian & Cheryl said: Nuegi was great. He recalled the past issues with our furnace and asked how it has been operating. He answered several questions I had and was great tolerating Willy's (one of our dogs) need to help.
Posted 1259 days ago.
Edward & Carol in Oshkosh on 07/05/22
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Posted 1259 days ago.
Fred in Hortonville on 07/05/22
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Posted 1262 days ago.
Kenneth & Jean in Neenah on 07/02/22
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Kenneth & Jean said: I'm happy and he did a good job, thanks.
Posted 1264 days ago.
Shannon in Appleton on 06/30/22
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Posted 1264 days ago.
Bill & Susan in Appleton on 06/30/22
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Company Response: This review does not adequately affect this visit. The customer was happy with this visit. When we go to a location and found a potential TXV issue, we don't just go right into replacing. So many times our industry diagnoses problems as TXV related when it is something else.

Our technician looked closely and took several readings. The bulb was not insulated, and he attempted to isolate the sensing bulb. The technician was not able to repeat the issue while there.

Because of that we did not want to push a customer into an expensive repair. From what it sounds like he contacted us after hours because it was happening again. Our technician gave him conflicting advice, and he reached out to our service manager who failed to return an email to him in a timely manner, resulting in this review.

We reached out to the customer and made everything right. Customer is satisfied with what we did and all is well.
Posted 1264 days ago.
Mark in Hortonville on 06/30/22
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Posted 1264 days ago.
Tom & Jeanne in Appleton on 06/30/22
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Tom & Jeanne said: Evan was professional, knowledgeable, friendly and wore a mask and shoe covers. All appreciated!
Posted 1265 days ago.
Paul in Neenah on 06/29/22
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Paul said: Evan was great! He was on time and finished in good time!
Posted 1265 days ago.
Charles in Appleton on 06/29/22
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Charles said: Matt seems to be a great team player, does his work quickly and thoroughly. Overall, the Good Guys should know that Matt is professional, knowledgeable, and, I hope, is a valued asset to your company.
Chuck Hanson 6/29/22
Posted 1265 days ago.
Josh & Heidi in Kaukauna on 06/29/22
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Josh & Heidi said: Matt arrived in a timely manner. I led him to the unit and voiced our interest in a quote for replacement knowing we have aging units that have had issues in the past. He paused to ask additional questions and said we could hold off on the tuneup. We appreciated the quick scheduling and advice.
Posted 1265 days ago.
Laura in Neenah on 06/29/22
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Posted 1265 days ago.
Robert in Appleton on 06/29/22
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Robert said: James was very personable and thorough in the tune up appointment!
Posted 1267 days ago.
Brian & Sara in Neenah on 06/27/22
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Brian & Sara said: I appreciated the ability to schedule service via email, and how quick the response time and service was on a Monday.
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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