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Recent Reviews (Page 76)

Posted 1317 days ago.
Dave in Appleton on 07/18/22
 Verified Customer

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Dave said: Eric was professional, friendly and answered all my questions.
Posted 1317 days ago.
Martha & Adam in Neenah on 07/18/22
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Posted 1317 days ago.
Mike in Appleton on 07/18/22
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Mike said: I really don't know how you do it, everyone that has worked with us from " The Good Guys" is solid, professional and friendly. Matt hit home runs all day. be looking to upgrade our air conditioner very soon, get ready for the call !
Posted 1317 days ago.
Brian in Appleton on 07/18/22
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Posted 1317 days ago.
Dawn in Neenah on 07/18/22
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Dawn said: All of the people from your company have been great to work with over the years and Evan was no exception. I'm the type of person that asks a lot of questions and Evan did a great job answering them and explaining things to me. He was patient and polite. I can't see ever using someone other than the Good Guys to service my heating and cooling units.
Posted 1317 days ago.
Mike in Menasha on 07/18/22
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Posted 1320 days ago.
Shari in Neenah on 07/15/22
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Shari said: Evan has been here a couple of times and each time he is professional and patient with answering my questions. He explains how everything looks and what he did in a way that I understand, but respectfully (in other words he doesn't mansplain). He is the type of employee any employer would be happy to have working for them.
Posted 1321 days ago.
James & Laura in Appleton on 07/14/22
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Posted 1322 days ago.
Olivia in Appleton on 07/14/22
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Olivia said: The good guys are always fantastic!
Posted 1322 days ago.
Allan & Rachelle in Menasha on 07/13/22
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Posted 1322 days ago.
John in Appleton on 07/13/22
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Posted 1323 days ago.
Michael in Appleton on 07/12/22
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Posted 1323 days ago.
Beverly in Fremont on 07/12/22
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Beverly said: Eric was very thorough trying to figure out my a/c problem.
Very polite and courteous.
Good job!
Posted 1324 days ago.
James in Hortonville on 07/11/22
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Posted 1325 days ago.
Jerry in Appleton on 07/11/22
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Posted 1326 days ago.
Richard / Kathy in Hortonville on 07/09/22
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Posted 1328 days ago.
Westscot & Jane in Appleton on 07/07/22
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Posted 1329 days ago.
Brian & Cheryl in Greenville on 07/06/22
 Verified Customer

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Brian & Cheryl said: Nuegi was great. He recalled the past issues with our furnace and asked how it has been operating. He answered several questions I had and was great tolerating Willy's (one of our dogs) need to help.
Posted 1330 days ago.
Edward & Carol in Oshkosh on 07/05/22
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Posted 1330 days ago.
Fred in Hortonville on 07/05/22
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Posted 1333 days ago.
Kenneth & Jean in Neenah on 07/02/22
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Kenneth & Jean said: I'm happy and he did a good job, thanks.
Posted 1335 days ago.
Shannon in Appleton on 06/30/22
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Posted 1335 days ago.
Bill & Susan in Appleton on 06/30/22
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Company Response: This review does not adequately affect this visit. The customer was happy with this visit. When we go to a location and found a potential TXV issue, we don't just go right into replacing. So many times our industry diagnoses problems as TXV related when it is something else.

Our technician looked closely and took several readings. The bulb was not insulated, and he attempted to isolate the sensing bulb. The technician was not able to repeat the issue while there.

Because of that we did not want to push a customer into an expensive repair. From what it sounds like he contacted us after hours because it was happening again. Our technician gave him conflicting advice, and he reached out to our service manager who failed to return an email to him in a timely manner, resulting in this review.

We reached out to the customer and made everything right. Customer is satisfied with what we did and all is well.
Posted 1335 days ago.
Mark in Hortonville on 06/30/22
 Verified Customer

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Posted 1336 days ago.
Tom & Jeanne in Appleton on 06/30/22
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Tom & Jeanne said: Evan was professional, knowledgeable, friendly and wore a mask and shoe covers. All appreciated!
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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