Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 77)

Posted 1315 days ago.
Jerrod in Menasha on 05/10/22
 Verified Customer

Overall
Value
Timeliness
Quality
Jerrod said: Had a great experience with the technician. Was very efficient and was very understanding, answering questions and dealing with me hovering. Very satisfied.
Posted 1316 days ago.
Yvonne in Appleton on 05/09/22
 Verified Customer

Overall
Value
Timeliness
Quality
Yvonne said: Evan was very friendly and a pleasure to work with. He even made friends with my German Shepherd Dog!
Would highly recommend him and hope to have him service my furnace in the future.
Posted 1319 days ago.
Jordan in Appleton on 05/06/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1319 days ago.
John & Iane in Neenah on 05/06/22
 Verified Customer

Overall
Value
Timeliness
Quality
John & Iane said: Eric was great!
Posted 1319 days ago.
Scott in Appleton on 05/06/22
 Verified Customer

Overall
Value
Timeliness
Quality
Scott said: Eric was great, very informative, took the time to explain everything and even gave us suggestions preventative maintenance.
Posted 1320 days ago.
Kathy in Appleton on 05/05/22
 Verified Customer

Overall
Value
Timeliness
Quality
Kathy said: Excellent job. Very thoughtful and professional
Posted 1321 days ago.
Ron & Kim in Neenah on 05/04/22
 Verified Customer

Overall
Value
Timeliness
Quality
Ron & Kim said: Evan was polite and very efficient. He was very nice to my rude dog!
Thank you!
Posted 1322 days ago.
Jim in Appleton on 05/03/22
 Verified Customer

Overall
Value
Timeliness
Quality
Jim said: Evan was thorough in his work.
Posted 1322 days ago.
Cheryl in Greenville on 05/03/22
 Verified Customer

Overall
Value
Timeliness
Quality
Cheryl said: It was great having such a quick response and getting professional service individuals.
Posted 1323 days ago.
Kevin & Carol in Hortonville on 05/02/22
 Verified Customer

Overall
Value
Timeliness
Quality
Kevin & Carol said: As Always, promptness and professionalism with whom ever we have had from the Good Guys is at the top of the list. We got a call asking if we were ok with them arriving early for our appt. that is such a nice touch! Keep up the great job that you all do!!!
Posted 1328 days ago.
Clyde in Appleton on 04/27/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1328 days ago.
Clay in Appleton on 04/27/22
 Verified Customer

Overall
Value
Timeliness
Quality
Clay said: If I could rate it higher than 5, I would. Eric was great. Came early, did a tuneup and warranty valve change, and gave me some great tips. Thoroughly satisfied!!
Posted 1328 days ago.
Bob & Luann in Hortonville on 04/27/22
 Verified Customer

Overall
Value
Timeliness
Quality
Bob & Luann said: Eric looked at the issue and quickly decided what to do and explained exactly what he thought was the problem and how to fix it.
Posted 1328 days ago.
Shari in Neenah on 04/27/22
 Verified Customer

Overall
Value
Timeliness
Quality
Shari said: Evan was very courteous and took his time to make sure everything was good and running as it should. He went out of his way to explain about my humidifier pad and why I should think about putting in a new one, which I did.
Posted 1330 days ago.
Rorick in Appleton on 04/25/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1330 days ago.
Andrea & Mike in Appleton on 04/25/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1330 days ago.
Laura in Appleton on 04/25/22
 Verified Customer

Overall
Value
Timeliness
Quality
Laura said: Evan was great! I had leaking boiler pipes and he showed up quickly, repaired them, and even took the time to pet my dog. A+ customer service!
Posted 1334 days ago.
Jim in Greenville on 04/21/22
 Verified Customer

Overall
Value
Timeliness
Quality
Jim said: Quick response to service call...excellent service!!
Posted 1337 days ago.
Pamela in Kaukauna on 04/18/22
 Verified Customer

Overall
Value
Timeliness
Quality
Pamela said: I called at 12:49 to report that my furnace wasn't running and that I had changed the filter and replaced the batteries in the thermostat. Evan called at 12:57 and said he could get here in 15-20 minutes. By 1:55 my furnace was running again. These guys never disappoint me. Professional and amazing customer service.
Posted 1340 days ago.
David in Appleton on 04/15/22
 Verified Customer

Overall
Value
Timeliness
Quality
David said: I appreciate the fast response and quick service. The technician was very polite and cordial. The only hitch was finding out my furnace needed a $755.00 replacement part to fix the furnace, and our warranty had expired. Ouch!

Outside the cost of the part, the service was terrific.
Company Response: The gas valve we had to replace is a fully modulating gas valve, which can be quite an expensive part, made even more expensive from the increase of costs from the pandemic. We buy parts in volumes and get the best possible pricing, but it is still quite expensive for those valves.
Posted 1340 days ago.
Peter in Menasha on 04/15/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1340 days ago.
Roy & Sandy in Combined Locks on 04/15/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1340 days ago.
Roy & Sandy in Combined Locks on 04/15/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1341 days ago.
John & Sandra in Neenah on 04/14/22
 Verified Customer

Overall
Value
Timeliness
Quality
Posted 1343 days ago.
Pamela & Michael in Appleton on 04/12/22
 Verified Customer

Overall
Value
Timeliness
Quality
<< Previous Page Next Page >>
The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

©2025 Christensen & Wisnet Inc. (d/b/a) The Good Guys Heating & Cooling

Privacy Policy | No Pressure Promise | Careers / Jobs

Employee: Office Email | Payroll Login | Sales Login | ServiceDesk | System Status