Customer Sign In • Call Tracker
A lot of homeowners are turning on their air conditioners for the first time this season today, because of that we have been receiving consistent calls for ACs not working. We are getting to everyone as quick as possible.

Recent Reviews (Page 80)

Posted 1421 days ago.
Edward & Carol in Oshkosh on 07/05/22
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Posted 1421 days ago.
Fred in Hortonville on 07/05/22
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Posted 1424 days ago.
Kenneth & Jean in Neenah on 07/02/22
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Kenneth & Jean said: I'm happy and he did a good job, thanks.
Posted 1426 days ago.
Shannon in Appleton on 06/30/22
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Posted 1426 days ago.
Bill & Susan in Appleton on 06/30/22
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Company Response: This review does not adequately affect this visit. The customer was happy with this visit. When we go to a location and found a potential TXV issue, we don't just go right into replacing. So many times our industry diagnoses problems as TXV related when it is something else.

Our technician looked closely and took several readings. The bulb was not insulated, and he attempted to isolate the sensing bulb. The technician was not able to repeat the issue while there.

Because of that we did not want to push a customer into an expensive repair. From what it sounds like he contacted us after hours because it was happening again. Our technician gave him conflicting advice, and he reached out to our service manager who failed to return an email to him in a timely manner, resulting in this review.

We reached out to the customer and made everything right. Customer is satisfied with what we did and all is well.
Posted 1426 days ago.
Mark in Hortonville on 06/30/22
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Posted 1426 days ago.
Tom & Jeanne in Appleton on 06/30/22
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Tom & Jeanne said: Evan was professional, knowledgeable, friendly and wore a mask and shoe covers. All appreciated!
Posted 1427 days ago.
Paul in Neenah on 06/29/22
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Paul said: Evan was great! He was on time and finished in good time!
Posted 1427 days ago.
Charles in Appleton on 06/29/22
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Charles said: Matt seems to be a great team player, does his work quickly and thoroughly. Overall, the Good Guys should know that Matt is professional, knowledgeable, and, I hope, is a valued asset to your company.
Chuck Hanson 6/29/22
Posted 1427 days ago.
Josh & Heidi in Kaukauna on 06/29/22
 Verified Customer

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Josh & Heidi said: Matt arrived in a timely manner. I led him to the unit and voiced our interest in a quote for replacement knowing we have aging units that have had issues in the past. He paused to ask additional questions and said we could hold off on the tuneup. We appreciated the quick scheduling and advice.
Posted 1427 days ago.
Laura in Neenah on 06/29/22
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Posted 1427 days ago.
Robert in Appleton on 06/29/22
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Robert said: James was very personable and thorough in the tune up appointment!
Posted 1429 days ago.
Brian & Sara in Neenah on 06/27/22
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Brian & Sara said: I appreciated the ability to schedule service via email, and how quick the response time and service was on a Monday.
Posted 1431 days ago.
Dave & Vicki in Appleton on 06/25/22
 Verified Customer

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Dave & Vicki said: Evan was very polite, called me ahead of time when he was going to arrive, he was thorough with our A/C and on telling me it is working well for it's age and recommended should it break down not to fix it cause most likely something else will go wrong with it due to it's age. And that was the same thing The Good Guy Service Tech told me last year. Thank you
Posted 1431 days ago.
Dan in Kaukauna on 06/25/22
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Dan said: James has serviced my furnace a few times and now, my AC. He always seems to do a good job and I never have any problems
Posted 1432 days ago.
Victor in Neenah on 06/24/22
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Posted 1432 days ago.
Mark & Suzanne in Hortonville on 06/24/22
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Posted 1432 days ago.
Faye in Appleton on 06/24/22
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Posted 1433 days ago.
Nicole in Neenah on 06/23/22
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Nicole said: Thank you so much for fitting us in!!! We so appreciate it!
Posted 1433 days ago.
Ron in Appleton on 06/23/22
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Ron said: Great service in a very hot spell
Posted 1434 days ago.
Bruce in Appleton on 06/22/22
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Bruce said: Thank you Eric and the Good Guys. I didn't expect a service call so fast during the hot weather the last few days. Our AC died and I was on my way to get some fans. I got a call the same day I requested service and Eric replaced the part that died and we're back in business. Thank you again for continuing to service our AC and furnace so well.
Posted 1434 days ago.
Clarissa in Neenah on 06/22/22
 Verified Customer

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Clarissa said: Thank you for the fast response. Your company is very reliable in time of needs like this.
Posted 1434 days ago.
Scott in Appleton on 06/22/22
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Scott said: Eric was very nice and explained all our options to us. A very positive experience working with him. Finding out you need a new AC is a bummer, but Eric explained everything very well.
Posted 1434 days ago.
Kelly in Appleton on 06/22/22
 Verified Customer

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Kelly said: As always, great service. I appreciate the prompt friendly service.
Posted 1434 days ago.
Christy in Appleton on 06/22/22
 Verified Customer

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Christy said: Matt did a great job. He's personable, answered all my questions in terms I could understand, & made sure my A/C was running efficiently. He was even patient & kind to my slobbery dog!
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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