The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.
Recent Reviews (Page 88)
Posted 1508 days ago. David & Connie in Kaukauna on 10/29/21 Verified Customer
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David & Connie said: Everything was just fine as usual. Thanks for the great customer service.
Posted 1508 days ago. Kris / Curt in Neenah on 10/29/21 Verified Customer
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Posted 1508 days ago. Sarah in Appleton on 10/29/21 Verified Customer
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Sarah said: Eric remembered my cat and right off the bat asked if has any new additions. It’s very great to have someone so personable coming out for a simple furnace check!
Posted 1509 days ago. Jeri in Menasha on 10/28/21 Verified Customer
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Jeri said: Matt was very friendly and professional. He did a great job, suggested a few items that would need attention and was able to replace the items along with the tune up.
Posted 1509 days ago. Linda in Combined Locks on 10/28/21 Verified Customer
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Posted 1509 days ago. Paula in Neenah on 10/28/21 Verified Customer
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Paula said: He was a little late, but they called ahead to let me know - appreciate that !
Posted 1509 days ago. Oscar Now Investments in Neenah on 10/28/21 Verified Customer
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Oscar Now Investments said: Very timely and professional repair.
Posted 1510 days ago. River Management Llc in Greenville on 10/27/21 Verified Customer
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River Management Llc said: I just wanted to say thank you to Lisa and the technician for such a prompt service. Being a new customer, it was a wonderful first experience and you have gained a customer. Thank you!
Posted 1510 days ago. Richard in Appleton on 10/27/21 Verified Customer
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Posted 1510 days ago. Daniel in Appleton on 10/27/21 Verified Customer
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Daniel said: Thanks, James for the quick service for the furnace issue!
Posted 1510 days ago. Richard in Menasha on 10/27/21 Verified Customer
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Richard said: Evan was knowledgeable and pleasant. I am so glad I chose The Good Guys.
Posted 1510 days ago. Jay in Appleton on 10/27/21 Verified Customer
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Posted 1511 days ago. Aimee in Appleton on 10/26/21 Verified Customer
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Posted 1511 days ago. Wayne in Menasha on 10/26/21 Verified Customer
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Wayne said: We appreciate the professionalism and great service we always receive
Company Response: It's our pleasure Wayne! Thanks for being such a great customer :)
Posted 1511 days ago. John in Neenah on 10/26/21 Verified Customer
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Posted 1511 days ago. Jeff & Ruth in Appleton on 10/26/21 Verified Customer
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Jeff & Ruth said: Anthony was on time, efficient and helpful with the new thermostat. We really appreciate getting the thermostat replaced so quickly after calling about the problem. Thank you.
Posted 1511 days ago. Brian & Laurie in Seymour on 10/26/21 Verified Customer
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Brian & Laurie said: James was so nice and really explained everything well. Very professional and he seemed to really care. Unfortunately my 17 year old furnace is on its way out. He set it up for someone to call me the same day to see how to get me through until a new furnace can be priced and installed.
Posted 1511 days ago. Mills & Sarah in Appleton on 10/26/21 Verified Customer
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Mills & Sarah said: Eric went above and beyond and went back to double check a concern I brought up as he was ready to leave. It was very much appreciated!
Posted 1512 days ago. Jennifer in Appleton on 10/25/21 Verified Customer
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Posted 1512 days ago. Jeff & Vicki in Appleton on 10/25/21 Verified Customer
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Jeff & Vicki said: Eric was very professional and explained in detail on what he was checking out on furnace.
Posted 1512 days ago. Jerry in Appleton on 10/25/21 Verified Customer
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Jerry said: It was a very pleasant surprise to have Nuegi tell us there was no charge for his short visit. We are most appreciative of that gesture! He wasn't even here 10 minutes, saw what needed doing, cleaned up the water inside the furnace, did a great job. Thank you again.
Posted 1512 days ago. Mindy in Neenah on 10/25/21 Verified Customer
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Mindy said: Anthony provided an outstanding service experience today. I appreciated the fact that he was willing to let me stand nearby. He took time to explain our issue and answer my questions. He not only provided great repair service but an education as well. He’s knowledgeable and equally as friendly. Thank you, Anthony!
Posted 1512 days ago. Todd in Winneconne on 10/25/21 Verified Customer
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Posted 1515 days ago. Julie in Appleton on 10/22/21 Verified Customer
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Julie said: Very nice and assisted with all my issues.
Posted 1515 days ago. Dave & Carol in Neenah on 10/22/21 Verified Customer
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Dave & Carol said: Matt was very professional and respectful to my elderly father. He made sure to explain things so my father could understand what needed to be replaced on his furnace. Matt is an employee who represents your company well.