Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 91)

Posted 1531 days ago.
Joseph in Neenah on 10/06/21
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Joseph said: Did a Good Job.
Posted 1531 days ago.
Kim in Neenah on 10/06/21
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Posted 1531 days ago.
Allan in Appleton on 10/06/21
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Posted 1532 days ago.
Mary in Appleton on 10/05/21
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Mary said: Evan was absolutely awesome. As requested, he called to let us know he was on his way, and he also provided an ETA. (We needed to put our dogs away.) He arrived on time, wore a mask as we requested, and explained everything to us.

Evan was friendly, personable and respectful. We have our furnace serviced for every winter, and he was by far the best service tech we have had in our home. Thank you, Evan.

Also, we scheduled our service online, and it was pretty slick. I not only received and email reminder a couple of days ago, I received a reminder phone call the previous day. The person on the phone provided professional service experience. She, too, was personable, eager to assist and did a great job.

Overall, we will definitely keep The Good Guys on our speed dial.

Thank you.
Company Response: Mary, we are so excited to read all about your great experience! Evan is a fantastic tech, and we are very fortunate to have him on our team. Your comments about online scheduling means a lot, as it was a passion project of mine since 2016. Our online schedulers has booked over 4,000 appointments since implemented. We're looking forward to your next appointment! We really appreciate your business! -Dan Christensen
Posted 1532 days ago.
Marty in Neenah on 10/05/21
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Marty said: Service was done and met my expectations as usual.
Posted 1532 days ago.
Anne in Neenah on 10/05/21
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Posted 1533 days ago.
Craig in Shiocton on 10/04/21
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Craig said: Eric was great to talk with.
Posted 1534 days ago.
Martin & Carol in Kaukauna on 10/03/21
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Martin & Carol said: Both Dan & Kevin were very professional and knowledgeable. They left the area as clean as when they came.
Posted 1534 days ago.
Brian & Mary in Menasha on 10/03/21
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Posted 1536 days ago.
Kathy in Menasha on 10/01/21
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Posted 1536 days ago.
John in Hilbert on 10/01/21
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Posted 1537 days ago.
Mike in Appleton on 09/30/21
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Posted 1537 days ago.
Alicia in Appleton on 09/30/21
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Posted 1537 days ago.
James & Su in Appleton on 09/30/21
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James & Su said: Neugi was thorough, professional, competent, and efficient. Highly recommend him!
Posted 1538 days ago.
Jack / Julie in Menasha on 09/29/21
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Posted 1538 days ago.
April in Appleton on 09/29/21
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Posted 1538 days ago.
Ken & Ann in Appleton on 09/29/21
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Ken & Ann said: I was fortunate to have two technicians provide furnace Tune-up service. Eric was mentoring Matt - a good combination as they worked well together. Both technicians provided excellent service with professionalism, courtesy, and efficiency. Each took time to clearly answer my questions. The work they did makes me feel confident my furnace will run well this winter.
Posted 1538 days ago.
Tom & Lynn in Neenah on 09/29/21
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Tom & Lynn said: As in the past Nuegi did a great job. Very professional, respectful, and completed the job in a timely manor.
Posted 1539 days ago.
Paul & Rae in Neenah on 09/28/21
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Posted 1539 days ago.
Jim in Little Chute on 09/28/21
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Jim said: James promptly & courteously resolved the issue
Posted 1540 days ago.
Shari in Menasha on 09/27/21
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Posted 1541 days ago.
John & Iane in Neenah on 09/26/21
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John & Iane said: I assume they did a good job, but we came home from a weekend away to find our house very cool. I had set our thermostat to hold on76 cool, but it was 67 instead, so our air conditioner must have been on at a time it would not have otherwise. I understand if they need to change the temp, but it should have been changed back, or noted for us.
Company Response: Hi John & Iane! We are very sorry about not setting your thermostat back. As part of our tune-up we need to go to the thermostat to make the A/C run as well as the Furnace, upon completion we put it back to what you had it set for, but it was missed this time. Thank you for your honest feedback! -DC
Posted 1543 days ago.
Patty in Appleton on 09/24/21
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Posted 1543 days ago.
Laura in Appleton on 09/24/21
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Laura said: Very nice and honest guy!
Posted 1545 days ago.
Robert in Appleton on 09/22/21
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Robert said: Right on time. Courteous and professional.
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
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