Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 98)

Posted 1648 days ago.
Dan & Toni in Greenville on 06/11/21
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Posted 1650 days ago.
Erica in Appleton on 06/09/21
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Erica said: Very disappointed in communication. Scheduled time was 10am. First call to say will be late came at 10:20. Then called again at 11:21 to say not sure when tech will be available. I offered anytime between 1-3, but please call to tell me when coming. Then tech just showed up at house with no call first. James is great, but the companies communication needs to improve.
Company Response: Erica I was the one covering dispatch the day that your call was. First off I apologize up and down for what happened. This is not normal. We have had trouble trying to keep our schedules in line this week due to the extreme heat. One of our technicians suffered heat exhaustion and needed medical attention. Because of this your appointment had to be moved and we thought 10am would still work but a job went over. We have a small staff in our office, and our phone lines have been so jammed (due to the extreme heat) it has been hard to stay on top of things, but we are doing the best we can.

When I called and apologized about having to adjust it again I truly meant it. We don't usually have to reschedule appointments like that. This was a build up of a lot of things going wrong and unfortunate events that have been happening this week and I promise you this is not how we operate normally.

-Dan Christensen
Posted 1650 days ago.
Dennis in Appleton on 06/09/21
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Posted 1650 days ago.
John in Neenah on 06/09/21
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John said: Anthony was awesome! Glad we were able to get a technician over so quickly. Being a gold member pays off!
Posted 1650 days ago.
Mike & Julie in Appleton on 06/09/21
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Mike & Julie said: Anthony did a great job!
Posted 1650 days ago.
Tom & Lynn in Neenah on 06/09/21
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Posted 1651 days ago.
Pat in Appleton on 06/08/21
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Pat said: Thank you!
Posted 1651 days ago.
Christian in Appleton on 06/08/21
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Posted 1652 days ago.
Sam in Greenville on 06/07/21
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Posted 1652 days ago.
Bill in Greenville on 06/07/21
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Bill said: Hard to find the perfect words to describe my experience with Eric. Top notch service, friendly, thought outside of the box to fix our air unit, went above and beyond, etc. absolutely outstanding in every way. Thank you so much Eric! Cannot tell you how much we appreciated everything today. Thank you to C&W as well l.
Since buying our first home 12 years ago we have been nothing but pleased.
Posted 1652 days ago.
James & Su in Appleton on 06/07/21
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Posted 1652 days ago.
Joost in Kaukauna on 06/07/21
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Posted 1652 days ago.
Gary in Shiocton on 06/07/21
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Gary said: Eric did a great job, considering he had to go into a hot attic. Was very impressed with his service.
Posted 1652 days ago.
Aleana in Neenah on 06/07/21
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Aleana said: Great work, polite, wore the booties, made future suggests
Posted 1652 days ago.
Brad in Appleton on 06/07/21
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Posted 1654 days ago.
Jim & Janet in Appleton on 06/05/21
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Jim & Janet said: Good and professional service.
Posted 1654 days ago.
Jim & Diane in Appleton on 06/05/21
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Posted 1655 days ago.
Josh & Heidi in Kaukauna on 06/04/21
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Josh & Heidi said: The scheduling of the appointment was beyond easy, the tech was early and friendly. We had to do very little and everything went smoothly. He even gave us a requested quote and then installed a uv unit in the same trip. We definitely recommend this company, and will be seeing them again in the fall.
Posted 1655 days ago.
Robert & Barb in Neenah on 06/04/21
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Robert & Barb said: James appears much more comfortable working with Mitsubishi unit-waiting on different replacement part(original idea appears to not be the issue or needs both boards) Patiently waiting
Posted 1655 days ago.
Larry in Greenville on 06/04/21
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Larry said: Just like all your other techs, Eric was great. And he faced adversity, too! (Wasps).
Posted 1655 days ago.
Deborah in Greenville on 06/04/21
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Deborah said: Thank you for responding so quickly to our call regarding an issue with our central AC. With exceptionally hot and humid temperatures settling in, we really appreciate the quick service. Dan is very helpful and has a great way of explaining things so that non-HVAC folks, aka laymen, understand. :) Thanks Dan!
Posted 1655 days ago.
Gena in Appleton on 06/04/21
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Gena said: Great service!
Posted 1655 days ago.
Gary & Sue in Appleton on 06/04/21
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Posted 1656 days ago.
Mike in Appleton on 06/03/21
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Mike said: Nuegi is that professional you want on your team, technical, knows your products and trustworthy. The " Good Guys " keep winning !
Posted 1656 days ago.
Adam in Appleton on 06/03/21
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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