FAQ's: Tune-Ups & Service Calls

If your question has not been asked and answered below please ask us (920) 734-1436 or email us at help@goodguyswi.com

What is done on your tune-ups?

We have a list of what is done on our tune-ups, on the tune-up page here. The list on that page is very detailed and should be of help. Keep in mind if you're comparing prices with companies all tune-ups are not created equal. Our tune-ups take a while as we have a more thorough process than some local competitors. Our techs aren't high pressure sellers either.

How long do tune-ups take?

Tune-Ups will vary in how long they take. Gas Furnaces/Boilers can take around 45-60 minutes, Oil Furnaces/Boilers around 60-90 minutes, Air Conditioners around 40-60 minutes. Water Heater & Aprilaire Tune-Ups take about 10-20 minutes.

Do I have to be home for tune-ups?

We recommend if you can be home we appreciate being able to go over things person to person, but we have several people who trust us into their homes on a yearly basis. If you are not going to be there for the appointment we would like direction on how to enter and exit the home (ex: enter using front door, lock when done).

Do you have set times for service calls?

Unlike tune-ups being set for times, service calls are not unless scheduled in advance. Service calls are fit into our existing schedule for the day and we dispatch them when we have time throughout the day. Dispatching is very complicated when we are busy and we do our absolute best to get there quickly, but part of that is we need your flexibility. If you require more than 30 minutes lead time or are not available until later in the day that is going to make it very hard for us to arrange your call, and you may have to utilize our after hours service. We will do our best to accomodate the best we can.

Do you match coupons?

We do not match coupons because every single company out there has a different list of what they do on tune-ups (and for that, different prices). Our tune-ups are indepth and we truly feel our pricing is competitive for what you get (We perform over 3,000 tune-ups per year). There is no standardization for tune-ups, so find a company you trust to have the work done. We recommend reaching out to friends and family to see who they use and if they trust them or how they liked their tune-up services.

What is the cost to get a technician to the home?

Our service call rates are located on this page. We have three different prices, regular hour rate, afterhours and weekend rate, and holiday rate. Tune-Ups do not have a service call charge (it has it actually built into the price of the tune-up), however those are for situations where there isn't problems with your equipment and is scheduled out days/weeks in advance.

Do you offer free estimates?

We do not offer free estimates for repairs. We DO offer free estimates for replacement or upgrades on Furnaces, Air Conditioners, Boilers or adding duct work running gas lines. We use flat rate pricing, so we can tell you the cost of the repair before the work is started. We can do our best to help give you a rough estimate if you call us at (920) 734-1436 or email us at service@goodguyswi.com let us know what the model and serial is of your equipment and what you are running into and we can try to diagnose it the best we can on the phone (or email).

What months do you schedule A/C tune-ups?

This will vary a bit depending on the weather. When it comes to AC Tune-Ups we aim for it to be warmer out so we can take accurate refrigerant readings. We can get readable results if it's over 50, however the warmer the better. When we hit our peak season for scheduling Furnace tune-ups we start to fill up quickly. Once we hit halloween for scheduling (or thereabout) we usually stop scheduling AC Tune-Ups for the year. We will continue offering AC tune-ups around mid-May next year as temperatures start to rise again.

Do you do work for Home Warranty programs?

While the concept of a home warranty is nice, getting money and quality service from them can be quite difficult. We have tried to help customers in the past with home warranties and it ends with everyone upset except the home warranty company. They do not want to pay (or play) fairly from our experiences. Most contractors have caught on to how they operate and no longer work with them either ... we are no exception. The only way we will do home warranty work if you have an agreement that they will reimburse you after you pay us and that we do not have to deal with them on any level.

The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

©2023 Christensen & Wisnet Inc. (d/b/a) The Good Guys Heating & Cooling

Privacy Policy | Careers / Jobs | WeatherCam | System Status

Employee: Office Email | Tech Email | Sales Login | ServiceDesk