Company Response: Thank you so much Joanne. It's a pleasure to work for you! -DC

Company Response: Carie, I appreciate you sharing this with us. I certainly understand your frustrations, but I have some good news after looking into this. The technician's mask while it has a valve, it goes through filtration before it goes in or out of the mask. The technician you had to your home has been setting an example all year of going above and beyond when it came to sanitizing and mask usage even early in this year.

We are taking this pandemic seriously, and we are trying to keep all of our employees and customers safe by sanitizing and using masks while in customer's homes as well as in our warehouse and office.

Company Response: Thanks for the helpful feedback. The reason we chose right away is because if a customer is upset with their experience, we want to know right away. Waiting a week is too long as have time to let their frustrations stew. We have been able to learn of problems through collecting immediately allowing us to fix the problem and make sure our customer is happy.

That being said you can leave a review at any point after an appointment, you do not have to do it right away. Jobs from 2007 can have customers write reviews (through our account access).