Posted 1946 days ago.
Dennis in Appleton on 04/23/20
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Company Response: Our goal with our tune-up is to get at the ignition side of the equipment and make sure the burners are cleaned and functioning as intended. The flushing needs to be done more regularly than we are there for, and it needs to be done on a regular basis once installed. Draining years after it has been installed opens a big can of worms where the drain valve will not close fully and/or the water heater can take hours to drain.
I hope this answer helps, and we appreciate you bringing this to our attention. -DC