Customer Sign InCall Tracker

Recent Reviews (Page 115)

Posted 1940 days ago.
Jack in Appleton on 04/29/20
Verified Customer

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Value
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Quality
Posted 1942 days ago.
Lori in Appleton on 04/27/20
Verified Customer

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Quality
Posted 1945 days ago.
Brian in Neenah on 04/24/20
Verified Customer

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Posted 1946 days ago.
Dennis in Appleton on 04/23/20
Verified Customer

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Dennis said: I was very very disappointed that the check up on my water heater did not include draining it. I plan to check with other vendors on what their protocol is for the check up on the water heaters.
Company Response: Our goal with our tune-up is to get at the ignition side of the equipment and make sure the burners are cleaned and functioning as intended. The flushing needs to be done more regularly than we are there for, and it needs to be done on a regular basis once installed. Draining years after it has been installed opens a big can of worms where the drain valve will not close fully and/or the water heater can take hours to drain.

I hope this answer helps, and we appreciate you bringing this to our attention. -DC
Posted 1947 days ago.
Ron in Appleton on 04/22/20
Verified Customer

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Ron said: Thanks for your promptness
Posted 1949 days ago.
Paul & Rae in Neenah on 04/20/20
Verified Customer

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Paul & Rae said: Mike was very professional and answered all my questions.
Posted 1949 days ago.
Tom in Appleton on 04/20/20
Verified Customer

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Quality
Posted 1953 days ago.
Susan in Neenah on 04/16/20
Verified Customer

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Susan said: Very happy with the service
Posted 1960 days ago.
Al in Hortonville on 04/09/20
Verified Customer

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Al said: Tech came out to look at heater flange and said they would come out next week sometime to work on it due to the snow on roof, nice guy and also is going to see if they can take care of a electrical issue with my generator hookup, happy with what we talked about and looking forward to getting it done! Thanks
Posted 1967 days ago.
Jack in Appleton on 04/02/20
Verified Customer

Overall
Value
Timeliness
Quality
Jack said: Your service today was AWESOME! We had a normal tune up scheduled for late March but due to the current situation we got pushed back in late April. I called about our problem and Mike suggested changing the batteries in our thermostat. That didn't work, so I called back. They put me on the board and someone was here in about 2 hours. He switched out several boards or things so I was worried it was going to be a major bill. However since we've been doing yearly maintenance, these parts were covered under warranty for a 14 year furnace so our cost was ZERO. We had heat back in our house almost before he left. Excellent service and obviously the cost was right. Thank you.
Posted 1969 days ago.
Ryan in Little Chute on 03/31/20
Verified Customer

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Value
Timeliness
Quality
Ryan said: Mike was great to work with. His expertise and willingness to help and even explain, has earned my loyalty and will be calling the Good Guys for my next service call. Thank you.
Posted 1977 days ago.
Tim & Sheri in Kaukauna on 03/23/20
Verified Customer

Overall
Value
Timeliness
Quality
Tim & Sheri said: Dan was on time and very professional. He explained what he did and gave me one pointer on my furnace filter. Thank you!
Posted 1977 days ago.
Jill & Steve in Hortonville on 03/23/20
Verified Customer

Overall
Value
Timeliness
Quality
Jill & Steve said: Our service tech Mike was great!! He really is one of "The Good Guys"!! thank you so much!!
Posted 1980 days ago.
Rebecca in Oshkosh on 03/20/20
Verified Customer

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Quality
Posted 1980 days ago.
David & Kathy in Larsen on 03/20/20
Verified Customer

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David & Kathy said: Very professional, polite and informative. I would recommend the good guys to anyone needing service
Posted 1982 days ago.
Kevin & Peggie in Neenah on 03/18/20
Verified Customer

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Value
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Quality
Posted 1983 days ago.
Trent in Appleton on 03/17/20
Verified Customer

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Trent said: Mike was very informative and thorough in his work. Would recommend him as a technician.
Posted 1983 days ago.
Andrew in Appleton on 03/17/20
Verified Customer

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Andrew said: Dan was great as always, even my dog liked him!!
Posted 1983 days ago.
Kevin in Appleton on 03/17/20
Verified Customer

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Quality
Kevin said: MIKE IS AWESOME! We always appreciate his knowledge and work quality! Great job as usual!
Posted 1983 days ago.
Clay in Appleton on 03/17/20
Verified Customer

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Value
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Clay said: Everything was great!
Posted 1984 days ago.
Mike in Menasha on 03/16/20
Verified Customer

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Mike said: great job very good pro was very friendly thanks
Posted 1987 days ago.
Travis in Fremont on 03/13/20
Verified Customer

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Travis said: Eric was professional and very knowledgeable. Two thumbs up!
Posted 1987 days ago.
James & Sally in Appleton on 03/13/20
Verified Customer

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James & Sally said: I was surprised on how fast it went
Posted 1987 days ago.
Dan in Appleton on 03/13/20
Verified Customer

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Quality
Posted 1989 days ago.
Bill & Bernadette in New London on 03/11/20
Verified Customer

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Value
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Bill & Bernadette said: Nice to have a furnace that is reliable and thanks to the yearly checkup I know my furnace will run perfectly.
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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