The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.
Recent Reviews (Page 115)
Posted 1952 days ago. Jack in Kaukauna on 08/11/20 Verified Customer
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Jack said: Thanks for the quick fix. I always trust a company who does not push to replace an older unit and gives me the truth. It will make me trust their judgement when it is time to get a new one.
Posted 1952 days ago. Thomas And Kristie in Hortonville on 08/11/20 Verified Customer
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Thomas And Kristie said: Mike the technician was on time friendly and easy to talk to. Please tell him thank you again for us.
Posted 1952 days ago. Dennis in Appleton on 08/11/20 Verified Customer
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Posted 1952 days ago. Steve & Christine in Neenah on 08/11/20 Verified Customer
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Steve & Christine said: Tech called to notify would be a little delayed - appreciated that. Technician seemed knowledgeable. Was surprised that technician did not have PPE on, was not masked. Homeowner felt need to mask self under those circumstances.
Posted 1952 days ago. Tom & Judy in Menasha on 08/11/20 Verified Customer
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Tom & Judy said: Shared with me a future problem that must be addressed next season. A/C fan motor is getting noisy, replace soon.
Posted 1953 days ago. Bryan & Stefanie in Appleton on 08/10/20 Verified Customer
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Bryan & Stefanie said: Eric was awesome and very efficient! Thanks for such prompt service so we didn’t have to swelter too long!
Posted 1953 days ago. Paige in Appleton on 08/10/20 Verified Customer
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Paige said: As always - exceptional service, prompt & super helpful for understanding better maintenance habits. Thank you!!
Posted 1956 days ago. Jerry in Little Chute on 08/07/20 Verified Customer
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Jerry said: Very happy with the service that Mike provided. A+++
Posted 1956 days ago. Amber in Appleton on 08/07/20 Verified Customer
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Amber said: Eric was the most professional, courteous, outstanding serviceman I've ever had the pleasure of working with. He was thorough, explained things clearly and offered a full demonstration of our equipment. He also has a great, positive demeanor which is very much appreciated (especially during these hard times of COVID). Well done, Eric!
Posted 1957 days ago. David in Menasha on 08/06/20 Verified Customer
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David said: Mike was awesome, very professional and knowledgeable with his job performance.
Posted 1958 days ago. Ryan in Appleton on 08/05/20 Verified Customer
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Posted 1958 days ago. Dan in Appleton on 08/05/20 Verified Customer
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Dan said: on time very friendly a true professional
Posted 1959 days ago. Brian & Katie in Neenah on 08/04/20 Verified Customer
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Brian & Katie said: Mike was efficient and very friendly! Thank you for your fantastic service!
Posted 1960 days ago. Westscot & Jane in Appleton on 08/03/20 Verified Customer
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Westscot & Jane said: Prompt Monday follow up on a voice mail message left on a Sunday was much appreciated!
Posted 1962 days ago. Luis & Heidi in Kimberly on 08/01/20 Verified Customer
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Luis & Heidi said: The only thing that I didn’t like was that I got a phone call telling me he was going to be late about 30 minutes, and he showed up an hour later, other than that he was great.
Company Response: Thank you for the honest feedback, it really does help.
Posted 1963 days ago. Stanley in Larsen on 07/31/20 Verified Customer
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Stanley said: I work for a company that rarely lets us give 5's when reviewing because they say that leaves out room for improvement. However, everything was fine. My neighbor said to always ask for Tony because he's a great technician but she thinks he has retired.
Posted 1964 days ago. Victoria & Mike in Appleton on 07/30/20 Verified Customer
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Victoria & Mike said: Mike is the best!!! He’s very knowledgeable, experienced and polite man.
Posted 1964 days ago. Andrew in Menasha on 07/30/20 Verified Customer
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Andrew said: The technician was very good and very informative. He explained how the system works in an easy way to understand and was very knowledgeable. I will definitely keep using you guys. Thanks!
Posted 1964 days ago. Dennis in Appleton on 07/30/20 Verified Customer
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Dennis said: Anthony was very professional, very thorough and very knowledgeable.
Posted 1965 days ago. Don in Neenah on 07/29/20 Verified Customer
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Don said: This was my first experience with JAMES. As a master electrician, and qualified in all aspects of HVAC work, he was AWESOME!! I'm sure we will have a good relationship when he continues to work on my HVAC system. Please compliment from me!!
Thank you. Don Ehrenberg
Posted 1965 days ago. John & Beverly in Appleton on 07/29/20 Verified Customer
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John & Beverly said: Mike was on-time, professional and tidy. We give him an A+. In fact, when we were saying goodby and thank you, he noticed a wasp nest hole under our front porch. Again we thank him for his service and hope he will be the one for our air conditioner service next year.
DF3KA
Posted 1966 days ago. John & Judy in Neenah on 07/28/20 Verified Customer
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Posted 1966 days ago. Ryan in Little Chute on 07/28/20 Verified Customer
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Ryan said: This was exceptional service, considering it was same-day service for A/C issues in late July. This is another reason why I keep coming back to C & W for my heating and cooling needs. You won my loyalty previously, and this reiterates it. Thank you.
Company Response: Thank you so much for those kind words. It means a lot to everyone here!
Posted 1966 days ago. Beth in Sherwood on 07/28/20 Verified Customer
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Posted 1967 days ago. Douglas in Greenville on 07/27/20 Verified Customer
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Douglas said: overall excellent; one small problem... service rep did not set our thermostat back to its original setting. It was left seven degrees cooler than scheduled. Not a problem.. we caught soon enough.
Company Response: Sorry about that Douglas. Glad you caught that quickly! -DC