Customer Sign InCall Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 116)

Posted 1969 days ago.
Brian in Neenah on 07/25/20
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Brian said: Mike was on time, friendly and knowledgeable. He does a great job when he services our air conditioner and our furnace. Mike always answers any questions we may have in either unit.
Posted 1969 days ago.
James in Hortonville on 07/25/20
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Posted 1970 days ago.
Nikki in Menasha on 07/24/20
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Posted 1972 days ago.
Kathy in Menasha on 07/22/20
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Posted 1972 days ago.
Chad in Little Chute on 07/22/20
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Posted 1973 days ago.
Michael in Appleton on 07/21/20
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Michael said: Dan did a great job and I appreciated that he didn’t hesitate to consult with Jeff on multiple previous visits for advice with a difficult AC problem.
Posted 1973 days ago.
Edward & Carol in Oshkosh on 07/21/20
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Posted 1973 days ago.
Christy in Appleton on 07/21/20
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Christy said: Great job, as usual! Your technicians are not only highly skilled, but they're friendly & personable as well. That's why I always call the "Good Guys". :)
Company Response: Thank you so much Christy! It's a pleasure as always to work with you too.
Posted 1974 days ago.
David in Appleton on 07/20/20
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Posted 1974 days ago.
Michelle in Shiocton on 07/20/20
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Posted 1975 days ago.
Harley in Neenah on 07/19/20
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Posted 1978 days ago.
Dan in Menasha on 07/16/20
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Dan said: Our service man was awesome!
Posted 1980 days ago.
Jenni & Jeff in Combined Locks on 07/14/20
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Jenni & Jeff said: Dan was so helpful and professional. Dan asked if I wanted him to wear a mask. I agreed as I am in the high risk category for Covid 19, and he happily agreed to it. He explained everything in easy to understand language and gave tips throughout the visit. The cherry on top was that he was very nice and friendly.

My family has used your company since I was a child. When I got my own house I continued using you, due to the great customer service you provided to my parents. I am proudly a second generation customer of yours. Keep up the great work!
Company Response: Your kind words mean so much to all of us here, THANK YOU so very very much. Hope you and your family stay safe and healthy though these interesting times. Looking forward to working with you again in the future! -DC
Posted 1980 days ago.
Donald & Vanita in Appleton on 07/14/20
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Posted 1980 days ago.
Tim in New London on 07/14/20
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Posted 1980 days ago.
Helen in Hortonville on 07/14/20
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Helen said: Mike was very friendly and helpful. We appreciate all the info he gaves us.
Posted 1981 days ago.
Sheila in Hortonville on 07/13/20
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Sheila said: Really professional and knowledgeable. Gave me some really good information.
Posted 1982 days ago.
Sara in Appleton on 07/12/20
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Sara said: The quality of work and professionalism was excellent. I just wish you could have fixed my problem sooner, because it was so hot this past week.
Company Response: Hi Sara, Originally when you submitted the service call request you stated you had to leave by 10:30a every day leaving a very small window for us to work with. Unfortunately we had appointments set up a month in advance for right away in the morning. We could not make it work to get in early, but fortunately you had more flexibility on Friday so we could get over there.
Posted 1983 days ago.
Gerard & Irene in Menasha on 07/11/20
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Posted 1984 days ago.
David in Kimberly on 07/10/20
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Posted 1984 days ago.
Tammy in Appleton on 07/10/20
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Posted 1985 days ago.
Timothy in Greenville on 07/09/20
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Posted 1985 days ago.
Bonnie in Neenah on 07/09/20
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Bonnie said: Eric called ahead, and was able to start work ahead of our appointment time. He is very polite and knowledgable. He diagnosed the AC issue quickly, noted I need a new properly sized filter, and set up an appointment for an estimator to quote a replacement unit.
Posted 1985 days ago.
Jean in Neenah on 07/09/20
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Jean said: Eric is a GREAT technician; always ready to take questions and to answer them in a clear, concise manner. He provides wonderful customer service!
Posted 1985 days ago.
Dean & Jerene in Hortonville on 07/09/20
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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