Customer Sign In • Call Tracker
The cold weather has caused a large increase in emergency calls. Our team continues to do their best every day to get to as many as we can as fast as we can. Annual tune-ups are important! Many of the calls we had were on equipment that has not been serviced adequately for issues that could have been most likely prevented.

Recent Reviews (Page 122)

Posted 2048 days ago.
Harold & Marlene in Appleton on 05/07/20
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Posted 2048 days ago.
Vicky & Bill in Greenville on 05/07/20
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Vicky & Bill said: Everything was great. He provided information about filtration options to improve dust control. Thanks, Dan!
Posted 2050 days ago.
Brian in Menasha on 05/05/20
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Posted 2051 days ago.
Mike in Fremont on 05/04/20
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Posted 2054 days ago.
Jim in Menasha on 05/01/20
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Posted 2055 days ago.
Shannon in Appleton on 04/30/20
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Posted 2056 days ago.
Glen & Sharon in Appleton on 04/29/20
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Glen & Sharon said: Mike wore his mask and booties in the house which was much appreciated. He is very courteous. He did a great job of explaining the furnace problems that he found and answering our questions.
Posted 2056 days ago.
Brian in Neenah on 04/29/20
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Posted 2056 days ago.
Gary & Sue in Appleton on 04/29/20
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Gary & Sue said: Jame's came in and did a great job.
Posted 2056 days ago.
Dan in Neenah on 04/29/20
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Dan said: Mike was very thorough and personable!
Posted 2056 days ago.
Jack in Appleton on 04/29/20
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Posted 2058 days ago.
Lori in Appleton on 04/27/20
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Posted 2061 days ago.
Brian in Neenah on 04/24/20
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Posted 2062 days ago.
Dennis in Appleton on 04/23/20
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Dennis said: I was very very disappointed that the check up on my water heater did not include draining it. I plan to check with other vendors on what their protocol is for the check up on the water heaters.
Company Response: Our goal with our tune-up is to get at the ignition side of the equipment and make sure the burners are cleaned and functioning as intended. The flushing needs to be done more regularly than we are there for, and it needs to be done on a regular basis once installed. Draining years after it has been installed opens a big can of worms where the drain valve will not close fully and/or the water heater can take hours to drain.

I hope this answer helps, and we appreciate you bringing this to our attention. -DC
Posted 2063 days ago.
Ron in Appleton on 04/22/20
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Ron said: Thanks for your promptness
Posted 2065 days ago.
Paul & Rae in Neenah on 04/20/20
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Paul & Rae said: Mike was very professional and answered all my questions.
Posted 2065 days ago.
Tom in Appleton on 04/20/20
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Posted 2069 days ago.
Susan in Neenah on 04/16/20
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Susan said: Very happy with the service
Posted 2076 days ago.
Al in Hortonville on 04/09/20
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Al said: Tech came out to look at heater flange and said they would come out next week sometime to work on it due to the snow on roof, nice guy and also is going to see if they can take care of a electrical issue with my generator hookup, happy with what we talked about and looking forward to getting it done! Thanks
Posted 2083 days ago.
Jack in Appleton on 04/02/20
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Jack said: Your service today was AWESOME! We had a normal tune up scheduled for late March but due to the current situation we got pushed back in late April. I called about our problem and Mike suggested changing the batteries in our thermostat. That didn't work, so I called back. They put me on the board and someone was here in about 2 hours. He switched out several boards or things so I was worried it was going to be a major bill. However since we've been doing yearly maintenance, these parts were covered under warranty for a 14 year furnace so our cost was ZERO. We had heat back in our house almost before he left. Excellent service and obviously the cost was right. Thank you.
Posted 2085 days ago.
Ryan in Little Chute on 03/31/20
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Ryan said: Mike was great to work with. His expertise and willingness to help and even explain, has earned my loyalty and will be calling the Good Guys for my next service call. Thank you.
Posted 2093 days ago.
Tim & Sheri in Kaukauna on 03/23/20
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Tim & Sheri said: Dan was on time and very professional. He explained what he did and gave me one pointer on my furnace filter. Thank you!
Posted 2093 days ago.
Jill & Steve in Hortonville on 03/23/20
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Jill & Steve said: Our service tech Mike was great!! He really is one of "The Good Guys"!! thank you so much!!
Posted 2096 days ago.
Rebecca in Oshkosh on 03/20/20
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Posted 2096 days ago.
David & Kathy in Larsen on 03/20/20
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David & Kathy said: Very professional, polite and informative. I would recommend the good guys to anyone needing service
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The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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