Posted 555 days ago. Eugene in Appleton on 10/16/23 Verified Customer
Overall
Value
Timeliness
Quality
Eugene said: Everything that was done was explained to me. It made for a very comfortable experience and I feel it was done well.
Posted 556 days ago. David in Greenville on 10/16/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 557 days ago. John in Neenah on 10/15/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 559 days ago. Elizabeth in Appleton on 10/13/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 559 days ago. Peter in Appleton on 10/13/23 Verified Customer
Overall
Value
Timeliness
Quality
Peter said: Excellent as always.
Posted 559 days ago. Gerry in Appleton on 10/13/23 Verified Customer
Overall
Value
Timeliness
Quality
Gerry said: Very knowledgeable. Helpful advice. Easy to talk to. Highly recommended.
Posted 559 days ago. Wanda in Hortonville on 10/13/23 Verified Customer
Overall
Value
Timeliness
Quality
Wanda said: He was very courteous and knowledgeable with furnace. Gave me information and suggestions that no other technician has done in the past 20 years! Great service!
Posted 559 days ago. Jim in Appleton on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Jim said: Nuegi is the service tech who came to my house today for a furnace tune-up. Nuegi has been coming out to my house to take care of my furnace and ac for several years.I can always rely on Nuegi to be efficient,friendly,prompt and thorough.
Posted 560 days ago. Laurie in Appleton on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Laurie said: Eric was very helpful and assisted us in choosing an upgraded thermostat.
Posted 560 days ago. Tammy in Appleton on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Tammy said: Having Evan here is always a good experience. Thanks for keeping everything running smoothly, Evan.
Posted 560 days ago. Sharon in Appleton on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 560 days ago. Tom in Neenah on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Tom said: Evan did a great job!
Posted 560 days ago. Mary in Appleton on 10/12/23 Verified Customer
Overall
Value
Timeliness
Quality
Mary said: Dilan arrived early, after I received a call from Jeff indicating Dilan was running ahead of schedule, which was great! He arrived and was very friendly, interacted with my dog, and then got to work. He was efficient, and informative about the life of my water heater. His checkup on it prompted him to tell me I should expect to replace it within about a year's time.....so glad he told me this so I can be proactive on its replacement. Overall, as usual, "The Good Guys" provided me with great service. This is my 4th year getting furnace and water heater checkups and the peace of mind it gives me for the winter months is something I can count on with your company.
Company Response: Thank you so much for sharing your experience Mary! If anything comes up we will be here for you! -DC
Posted 560 days ago. Richard in Appleton on 10/11/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 561 days ago. Chris in Little Chute on 10/11/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 561 days ago. Dave in Greenville on 10/11/23 Verified Customer
Overall
Value
Timeliness
Quality
Dave said: Nuegi was here for the 2nd year in a row and was awesome. He explains everything and is very thorough!
Posted 561 days ago. Linda in Appleton on 10/10/23 Verified Customer
Overall
Value
Timeliness
Quality
Linda said: Polite, friendly, and efficient.
Posted 562 days ago. Denise in Fremont on 10/10/23 Verified Customer
Overall
Value
Timeliness
Quality
Denise said: Evan has been absolutely professional and very though. I will continue to request him for our services.
Posted 562 days ago. Ray in Appleton on 10/10/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 562 days ago. Elizabeth in Neenah on 10/10/23 Verified Customer
Overall
Value
Timeliness
Quality
Posted 563 days ago. Sarah in Appleton on 10/09/23 Verified Customer
Overall
Value
Timeliness
Quality
Sarah said: Although it turns out we need a new furnace, Eric shared enough options and information about our current one’s state and possible ways to move forward that we feel confident, if resigned. And the estimate appointment was made for the same day, lessening heat season anxiety about having a sketchy furnace.
Posted 565 days ago. Mary in Appleton on 10/06/23 Verified Customer
Overall
Value
Timeliness
Quality
Mary said: Dilan was exceptional. He was communicative, personable and knowledgeable. His customer service skills are second to no one. Kudo's to Dilan. Overall, The Good Guys is our 'go to' company. Thank you!!!!
Posted 566 days ago. Pat in Appleton on 10/06/23 Verified Customer
Overall
Value
Timeliness
Quality
Pat said: Great as always - Thanks!
Posted 567 days ago. David & Connie in Kaukauna on 10/05/23 Verified Customer
Overall
Value
Timeliness
Quality
David & Connie said: Great experience as usual. We were very happy that you were able to move up the date of our service.
Posted 567 days ago. Scott in Appleton on 10/05/23 Verified Customer
Overall
Value
Timeliness
Quality
Scott said: James was prompt and professional and did a great job. Have no complaints with the service.