Company Response: Ryan, thanks for sharing your input on these visits. The $77 to change a $10 part taking two minutes is really missing what costs we are enduring. A service department has a lot of people to keep on payroll to keep things going. Doing Tune-Ups only would put us out of business. Our guys are paid well for their years of training and knowledge, and the cost to keep a fleet going with maintenance, part stocks, employee benefits, insurance, and us backing our work with customers all costs money.

In that $77 it covers the part, the labor, the knowledge knowing if it wasn't that you would not have to pay it and we would come back at no cost, and by us making the repair we have liability. Imagine taking your vehicle to a mechanic, where I recall a $26 part was replaced for $135 on one of our trucks. It's not ridiculous, skilled labor and a company backing their work is worth something. The customer always has the right to do the repair themselves, and we're one of the few companies I know that will sell a majority of parts over the counter to customers. Our large help center should help cement that we are for homeowners being able to repair their own equipment if they want to.

That being said, the capacitor was tested and showed 4.6 microfarad in 2022, and it was tested again on this visit. The one that's in there should be near 7.5 microfarad (+/- 10%). Depending when you test it in a cycle it can also read differing values.

In regards to the bearing issue. Our tech had to have heard something when he was there. Bearing issues can be intermittent especially if it's early with light wear damage. Keep an eye on it, and know that at some point it may get worse and eventually seize up.

Our technicians are not incentivized in any way to encourage repairs. They mentioned the repairs because they believed you really need them. The last two techs that came to your home are incredibly honest and talented guys.