We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 2 days ago.
Anna in Little Chute on 03/05/26
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Anna said: Everything is excellent like it always is. I have always been happy with The Good Guys!

Posted 3 days ago.
Richard Or Germaine in Appleton on 03/05/26
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Richard Or Germaine said: Josh was courteous, professional, and friendly. He fully explained the work done. Very much appreciated.

Posted 4 days ago.
Charles & Debra in Appleton on 03/04/26
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Charles & Debra said: Eric is awesome! He does fantastic and throughout the process!

Posted 4 days ago.
Kathy in Menasha on 03/04/26
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Kathy said: We were pleased with the work Dilan did. Dilan arrived on time, did our yearly cleaning and explained how things looked in our furnance. Went over everything when he gave us the bill. Will recommend both Dilan and your company to our family and friends.

Posted 5 days ago.
Jereme in Appleton on 03/03/26
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Jereme said: Prompt & efficient. Thank you!

Posted 6 days ago.
Vicky in Greenville on 03/02/26
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Vicky said: I let Josh know about an issue we had with our furnace last week. He found a code which he hasn't seen before. Said he would investigate further with Andy. I appreciate his attention to this matter. Everything was great! See you next year, unless an issue comes up. Thank you.

Posted 8 days ago.
Doug in Kaukauna on 02/27/26
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Doug said: My meeting with the tech was quite helpful. He furnished me with some details that I'd forgotten about as in the furnace was past its warrantee and how I could get the most from the unit going forward. I appreciated his help!

Posted 9 days ago.
Jennie & Michael in Kaukauna on 02/27/26
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Jennie & Michael said: James does a great job!

Posted 10 days ago.
Mike in Neenah on 02/26/26
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Posted 10 days ago.
Eric in Greenville on 02/26/26
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Eric said: Eric is a great HVAC Tech. He provided a quality inspection on our new furnace. Answered all my questions.

As an aside, this survey tool is substandard. 1. Scoring 1-5 isn't clear. 2. Submit button is missing.
Call me to discuss.

Company Response: I'm glad everything went great with our tech! In regards to the substandard survey design, 1 is labeled poor and 5 is labeled as great. The submit button is also very large and labeled "Share your experience". I got some input from outside UX contacts and made changes as of today, so the next time it should be a lot nicer. -Dan C

Posted 11 days ago.
Jerome & Marcia in New London on 02/25/26
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Jerome & Marcia said: Great service. Josh did a very thorough job on our furnace check up. Josh is very informative, explains everything very well.

Posted 11 days ago.
Jack in Appleton on 02/25/26
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Posted 11 days ago.
Eric in Appleton on 02/25/26
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Eric said: Great job. Tech was fast and super friendly. Always love working with you guys.

Posted 11 days ago.
Steve in Appleton on 02/25/26
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Steve said: Eric did a good job of explaining everything.

Posted 12 days ago.
Bonnie in Greenville on 02/24/26
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Bonnie said: Evan is the Best! I will recommend him every year!

Posted 13 days ago.
Laura & David in Neenah on 02/23/26
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Posted 13 days ago.
Christine in Appleton on 02/22/26
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Christine said: Josh arrived on time, excellent work, explained work needed to avoid bigger problems. Left work area clean, was very professional and worked in a timely manner. Thanks Josh

Posted 16 days ago.
Berta in Appleton on 02/20/26
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Berta said: Josh was super & a huge help about the temp I was setting ecobee at. How & why I was incorrectly setting it & was probably costing me more $. He reset ecobee which was also very helpful as it would’ve taken me much longer to do so.

Posted 16 days ago.
Joan in Appleton on 02/20/26
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Joan said: Josh was very thorough and kept me informed as to what he was doing. Great job!

Posted 16 days ago.
Aaron in Menasha on 02/20/26
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Aaron said: Dilan was very outgoing and informative and I appreciate his concern that my aged system needs to be replaced before it becomes a burden.

Posted 16 days ago.
Lee in Appleton on 02/20/26
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Lee said: I had my questions and concerns answered.

Posted 16 days ago.
Rob in Shiocton on 02/19/26
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Rob said: Professional service always is appreciated, he complimented my classic truck that doesnt hurt either.

Posted 16 days ago.
Pat in Neenah on 02/19/26
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Posted 17 days ago.
Bill in Appleton on 02/19/26
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Posted 17 days ago.
Bruce & Constance in Appleton on 02/19/26
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Bruce & Constance said: Excellent as usual